Contact Centre Specialist

2 days ago

Worcester, Worcestershire, United Kingdom NEC Full time

Job Title: Contact Centre Advisor

Job Summary:

We are seeking a highly skilled Contact Centre Advisor to join our team at NEC Software Solutions. As a Contact Centre Advisor, you will play a vital role in providing excellent customer service to patients and healthcare professionals across the UK and Ireland.

Key Responsibilities:

  • Provide timely and effective communication to patients and healthcare professionals via phone and other channels.
  • Triage and resolve complications in a professional and courteous manner.
  • Work collaboratively as part of a delivery team or individually to achieve targets and goals.
  • Ensure accurate database management and validation.
  • Take and make a high volume of calls on a target-based model.

Requirements:

  • Broad Telephony / Communications Background.
  • VOIP Experience.
  • Comfortable working with software logs to triage issues and supply correct information.
  • Experience and confidence with networking and the concepts within a wider Telephony solution.
  • Microsoft Client/Server / Database experience.

Desirable Attributes:

  • Knowledge of Telephony systems and call centre experience.
  • Experience of database data entry.
  • Competent with MS Word and Excel.
  • Customer Service skills.

Benefits:

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
  • 25 days paid holiday with the option to buy/sell (FTE).
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
  • A Group Pension Plan with fantastic employer contributions up to a maximum of.
  • A selection of flexible benefits to suit your individual needs.
  • All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects.

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