Current jobs related to Contact Centre Specialist - Worcester, Worcestershire - NEC Software Solutions

  • Contact Centre Specialist

    2 weeks ago

    Worcester, Worcestershire, United Kingdom NEC Full time

    Job Title: Contact Centre SpecialistWe are seeking a skilled Contact Centre Specialist to join our team at NEC Software Solutions. As a Contact Centre Specialist, you will play a vital role in providing excellent customer service to patients and healthcare professionals across the UK and Ireland.Key Responsibilities:Take and make calls from patients and...

  • Contact Centre Specialist

    4 weeks ago

    Worcester, Worcestershire, United Kingdom NEC Full time

    Job Title: Contact Centre AdvisorAbout the Role:We are seeking a highly skilled and motivated Contact Centre Advisor to join our team at NEC Software Solutions. As a Contact Centre Advisor, you will play a critical role in providing excellent customer service to patients and healthcare professionals across the UK and Ireland.Key Responsibilities:Provide...

  • Contact Centre Specialist

    4 weeks ago

    Worcester, Worcestershire, United Kingdom NEC Full time

    Job Title: Contact Centre AdvisorAbout the Role:We are seeking a highly skilled and motivated Contact Centre Advisor to join our team at NEC Software Solutions. As a Contact Centre Advisor, you will play a critical role in providing excellent customer service to patients and healthcare professionals across the UK and Ireland.Key Responsibilities:Provide...

  • Contact Centre Specialist

    4 weeks ago

    Worcester, Worcestershire, United Kingdom NEC Full time

    Job Title: Contact Centre AdvisorJob Summary:We are seeking a highly skilled Contact Centre Advisor to join our team at NEC Software Solutions. As a Contact Centre Advisor, you will play a critical role in providing excellent customer service to patients and healthcare professionals through our diabetic eye screening services.Key Responsibilities:Provide...

  • Contact Centre Specialist

    4 weeks ago

    Worcester, Worcestershire, United Kingdom NEC Full time

    Job Title: Contact Centre AdvisorJob Summary:We are seeking a highly skilled Contact Centre Advisor to join our team at NEC Software Solutions. As a Contact Centre Advisor, you will play a critical role in providing excellent customer service to patients and healthcare professionals through our diabetic eye screening services.Key Responsibilities:Provide...

  • Contact Centre Advisor

    3 weeks ago

    Worcester, Worcestershire, United Kingdom NEC Full time

    Job Title: Contact Centre AdvisorJob Summary:We are seeking a highly skilled Contact Centre Advisor to join our team at NEC Software Solutions. As a key member of our delivery team, you will be responsible for providing exceptional customer service to patients and healthcare professionals through effective communication and problem-solving skills.Key...

  • Contact Centre Agent

    2 months ago

    Worcester, Worcestershire, United Kingdom Worcestershire County Council Full time

    About the RoleWe are seeking a highly skilled and motivated Team Support Officer to join our Reablement Contact Centre team at Worcestershire County Council. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, their families, and other stakeholders.Key ResponsibilitiesAnswering telephone...

  • Contact Centre Agent

    2 months ago

    Worcester, Worcestershire, United Kingdom Worcestershire County Council Full time

    About the RoleWe are seeking a highly skilled and motivated Team Support Officer to join our Reablement Contact Centre team at Worcestershire County Council. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, their families, and other stakeholders.Key ResponsibilitiesAnswering telephone...

  • Medical Receptionist

    2 months ago

    Worcester, Worcestershire, United Kingdom St Johns House Medical Centre Full time

    About the RoleWe are seeking a highly skilled and experienced Medical Receptionist to join our team at St Johns House Medical Centre. As a Medical Receptionist, you will be the first point of contact for patients and visitors, providing a warm and welcoming experience.Key ResponsibilitiesProvide exceptional customer service to patients and visitors,...

  • Medical Receptionist

    2 months ago

    Worcester, Worcestershire, United Kingdom St Johns House Medical Centre Full time

    About the RoleWe are seeking a highly skilled and experienced Medical Receptionist to join our team at St Johns House Medical Centre. As a Medical Receptionist, you will be the first point of contact for patients and visitors, providing a warm and welcoming experience.Key ResponsibilitiesProvide exceptional customer service to patients and visitors,...

  • Centre Manager

    2 weeks ago

    Worcester, Worcestershire, United Kingdom MAPP Full time

    MAPP is a leading specialist in commercial property and asset management, with a portfolio of £30bn+ of property under management for various UK and overseas Fund Managers, REITs, and other property owners.The company believes that property management can be a force for good, and they strive to deliver a fully integrated and holistic approach to their...

  • Medical Receptionist

    2 weeks ago

    Worcester, Worcestershire, United Kingdom St Johns House Medical Centre Full time

    Job SummarySt Johns House Medical Centre is seeking a skilled Medical Receptionist to join our team. As a Medical Receptionist, you will be the first point of contact for patients and will be responsible for providing exceptional customer service, managing appointments, and handling administrative tasks.Main ResponsibilitiesProvide excellent customer service...

  • IT Support Specialist

    4 weeks ago

    Worcester, Worcestershire, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Title: 2nd Line IT Support TechnicianYour new company, Hays Specialist Recruitment Limited, is working with a leading online retailer based in Worcester. This company is experiencing rapid growth and is looking for a 2nd Line IT Support Technician. Your new role as a 2nd Line IT Support Technician will be to develop a strong internal IT framework and...

  • IT Support Specialist

    4 weeks ago

    Worcester, Worcestershire, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Title: 2nd Line IT Support TechnicianYour new company, Hays Specialist Recruitment Limited, is working with a leading online retailer based in Worcester. This company is experiencing rapid growth and is looking for a 2nd Line IT Support Technician. Your new role as a 2nd Line IT Support Technician will be to develop a strong internal IT framework and...

  • Nurse Specialist

    4 weeks ago

    Worcester, Worcestershire, United Kingdom Appoint Group Full time

    Job Title: Registered Nurse - Complex CareWe are seeking an experienced Registered Nurse to join our team in a Specialist Complex Care Service. This is an exciting opportunity to work with adults with complex mental health needs and neuro-disabilities, including Huntington's disease and Parkinson's.About the Role:As a Registered Nurse, you will be...

  • Nurse Specialist

    4 weeks ago

    Worcester, Worcestershire, United Kingdom Appoint Group Full time

    Job Title: Registered Nurse - Complex CareWe are seeking an experienced Registered Nurse to join our team in a Specialist Complex Care Service. This is an exciting opportunity to work with adults with complex mental health needs and neuro-disabilities, including Huntington's disease and Parkinson's.About the Role:As a Registered Nurse, you will be...

  • Employer Account Manager

    1 month ago

    Worcester, Worcestershire, United Kingdom Seetec Business Technology Centre Full time

    Job RoleAs an Employer Account Executive at Seetec Business Technology Centre, you will play a crucial role in building strong relationships with hiring managers to understand their recruitment needs and co-design a routeway into employment for participants across various programmes delivered by our employability teams.The role requires engagement with...

  • Employer Account Manager

    1 month ago

    Worcester, Worcestershire, United Kingdom Seetec Business Technology Centre Full time

    Job RoleAs an Employer Account Executive at Seetec Business Technology Centre, you will play a crucial role in building strong relationships with hiring managers to understand their recruitment needs and co-design a routeway into employment for participants across various programmes delivered by our employability teams.The role requires engagement with...

  • Nurse Specialist

    2 months ago

    Worcester, Worcestershire, United Kingdom Appoint Group Full time

    {"title": "Registered Nurse - Specialist Care", "subtitle": "Join our team of dedicated professionals and make a difference in the lives of our residents.", "content": "We are seeking an experienced Registered Nurse to join our team at Appoint Group. As a Registered Nurse, you will be responsible for providing high-quality care to our residents with complex...

  • Nurse Specialist

    2 months ago

    Worcester, Worcestershire, United Kingdom Appoint Group Full time

    {"title": "Registered Nurse - Specialist Care", "subtitle": "Join our team of dedicated professionals and make a difference in the lives of our residents.", "content": "We are seeking an experienced Registered Nurse to join our team at Appoint Group. As a Registered Nurse, you will be responsible for providing high-quality care to our residents with complex...

Contact Centre Specialist

2 months ago

Worcester, Worcestershire, United Kingdom NEC Software Solutions Full time
{"title": "Contact Centre Advisor", "description": "About the Role

We are seeking a skilled Contact Centre Advisor to join our team at NEC Software Solutions. As a Contact Centre Advisor, you will be responsible for providing exceptional customer service to patients and healthcare professionals through a variety of communication channels.

Key Responsibilities
  • Triaging and resolving complications in a timely and efficient manner
  • Working as part of a delivery team or individually to achieve targets
  • Ensuring excellent customer service by taking and making calls in a timely manner
  • Database validation and cleansing to ensure accurate information
  • Maintaining an accurate database and issuing communication in a timely fashion
Requirements
  • Broad Telephony / Communications Background
  • VOIP Experience
  • Comfortable working with software logs to triage issues and supply correct information
  • Experience and confidence with networking and the concepts within a wider Telephony solution
  • Microsoft Client/Server / Database experience
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Access to cutting-edge technology and tools
How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

", "lang_code": "en-US"}