Medical Receptionist

2 months ago

Worcester, Worcestershire, United Kingdom St Johns House Medical Centre Full time

About the Role

We are seeking a highly skilled and experienced Medical Receptionist to join our team at St Johns House Medical Centre. As a Medical Receptionist, you will be the first point of contact for patients and visitors, providing a warm and welcoming experience.

Key Responsibilities

  • Provide exceptional customer service to patients and visitors, responding to queries and concerns in a timely and professional manner.
  • Manage the front desk, including answering phone calls, responding to emails, and handling patient correspondence.
  • Coordinate patient appointments, including booking, rescheduling, and cancelling appointments as needed.
  • Process patient payments, including handling cash, credit card transactions, and insurance claims.
  • Maintain accurate and up-to-date patient records, including demographic information, medical history, and treatment plans.
  • Collaborate with healthcare professionals to ensure seamless communication and coordination of patient care.
  • Participate in quality improvement initiatives to enhance patient satisfaction and experience.

Requirements

  • 2+ years of experience as a Medical Receptionist or in a related healthcare role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and external partners.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Proficiency in medical software and technology, including electronic health records and practice management systems.
  • Ability to maintain confidentiality and handle sensitive patient information with discretion.
  • Flexibility to work in a fast-paced environment and adapt to changing priorities and deadlines.

What We Offer

  • A dynamic and supportive work environment with a team of experienced healthcare professionals.
  • Opportunities for professional growth and development, including training and education programs.
  • A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • A recognition and reward program to acknowledge and celebrate employee achievements and contributions.

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