Contact Centre Specialist
3 weeks ago
About NEC Software Solutions
NEC Software Solutions is a leading provider of software solutions that power essential public services across the UK and Ireland. We work with government agencies, healthcare providers, emergency responders, and other organizations to deliver innovative and impactful technology.
The Role: Contact Centre Advisor
We are seeking a highly motivated and customer-focused Contact Centre Advisor to join our growing team. In this role, you will be responsible for providing exceptional support to patients and healthcare professionals through inbound and outbound calls.
Key Responsibilities:
- Manage a high volume of calls efficiently and effectively, ensuring timely responses and resolution of patient inquiries.
- Schedule and reschedule diabetic eye screening appointments, providing clear and concise information to patients.
- Maintain accurate patient records and database information, ensuring data integrity and confidentiality.
- Collaborate with internal teams to resolve issues and provide seamless customer service.
- Utilize telephony systems and software applications to manage calls and access patient information.
Skills and Qualifications:
- Proven experience in a contact centre or customer service role.
- Excellent communication and interpersonal skills, with the ability to build rapport with patients and healthcare professionals.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and database management systems.
- Ability to work independently and as part of a team in a fast-paced environment.
-
Contact Centre Coordinator
1 week ago
Worcester, Worcestershire, United Kingdom Millbrook Healthcare Full timeAbout the RoleWe are seeking a highly skilled and experienced Contact Centre Coordinator to join our team at Millbrook Healthcare. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling inbound calls, and ensuring the timely delivery of equipment and services.Key...
-
Contact Centre Agent
7 days ago
Worcester, Worcestershire, United Kingdom Worcestershire County Council Full timeAbout the RoleWe are seeking a highly skilled and motivated Team Support Officer to join our Reablement Contact Centre team at Worcestershire County Council. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, their families, and other stakeholders.Key ResponsibilitiesAnswering telephone...
-
Contact Centre Agent
6 days ago
Worcester, Worcestershire, United Kingdom Worcestershire County Council Full timeAbout the RoleWe are seeking a highly skilled and motivated Team Support Officer to join our Reablement Contact Centre team at Worcestershire County Council. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, their families, and other stakeholders.Key ResponsibilitiesAnswering telephone...
-
Contact Centre Communications Manager
7 days ago
Worcester, Worcestershire, United Kingdom Halfords Full timeJob PurposeYou will be responsible for developing and implementing internal communication strategies that align with the Halfords mission and values. You'll work closely with key stakeholders within the team and wider business to identify communication needs and develop messaging that engages and informs colleagues. You will also be responsible for the...
-
Contact Centre Communications Manager
6 days ago
Worcester, Worcestershire, United Kingdom Halfords Full timeJob PurposeYou will be responsible for developing and implementing internal communication strategies that align with the Halfords mission and values. You'll work closely with key stakeholders within the team and wider business to identify communication needs and develop messaging that engages and informs colleagues. You will also be responsible for the...
-
Early Intervention Specialist
4 days ago
Worcester, Worcestershire, United Kingdom West Mercia Rape & Sexual Abuse Support Centre Full timeJob Title: Early Intervention SpecialistWest Mercia Rape & Sexual Abuse Support Centre is seeking a highly skilled and compassionate Early Intervention Specialist to join our team. As an Early Intervention Specialist, you will play a critical role in providing support and interventions to children and young people who have experienced sexual violence or...
-
Early Intervention Specialist
4 days ago
Worcester, Worcestershire, United Kingdom West Mercia Rape & Sexual Abuse Support Centre Full timeJob Title: Early Intervention SpecialistWest Mercia Rape & Sexual Abuse Support Centre is seeking a highly skilled and compassionate Early Intervention Specialist to join our team. As an Early Intervention Specialist, you will play a critical role in providing support and interventions to children and young people who have experienced sexual violence or...
-
Early Intervention Specialist
12 hours ago
Worcester, Worcestershire, United Kingdom West Mercia Rape & Sexual Abuse Support Centre Full timeJob Title: Early Intervention SpecialistWest Mercia Rape & Sexual Abuse Support Centre is seeking a highly skilled and compassionate Early Intervention Specialist to join our team.About the RoleWe are looking for a dedicated professional to provide early interventions for children impacted by sexual harm or sexual exploitation. The successful candidate will...
-
Early Intervention Specialist
7 days ago
Worcester, Worcestershire, United Kingdom West Mercia Rape & Sexual Abuse Support Centre Full timeJob Title: Early Intervention SpecialistWest Mercia Rape & Sexual Abuse Support Centre is seeking a highly skilled and compassionate Early Intervention Specialist to join our team.About the RoleWe are looking for a dedicated professional to provide early interventions for children impacted by sexual harm or sexual exploitation. The successful candidate will...
-
Early Intervention Specialist
8 hours ago
Worcester, Worcestershire, United Kingdom West Mercia Rape & Sexual Abuse Support Centre Full timeAbout the RoleWe are seeking a highly skilled and compassionate professional to join our team as an Early Intervention Specialist. This exciting new role will be responsible for providing a range of early interventions for children impacted by sexual harm or sexual exploitation.Key ResponsibilitiesConduct assessments and provide recommendations to support...
-
Early Intervention Specialist
6 hours ago
Worcester, Worcestershire, United Kingdom West Mercia Rape & Sexual Abuse Support Centre Full timeAbout the RoleWe are seeking a highly skilled and compassionate professional to join our team as an Early Intervention Specialist. This exciting new role will be responsible for providing a range of early interventions for children impacted by sexual harm or sexual exploitation.Key ResponsibilitiesConduct assessments and provide recommendations to support...
-
Medical Receptionist
6 days ago
Worcester, Worcestershire, United Kingdom St Johns House Medical Centre Full timeAbout the RoleWe are seeking a highly skilled and experienced Medical Receptionist to join our team at St Johns House Medical Centre. As a Medical Receptionist, you will be the first point of contact for patients and visitors, providing a warm and welcoming experience.Key ResponsibilitiesProvide exceptional customer service to patients and visitors,...
-
Medical Receptionist
7 days ago
Worcester, Worcestershire, United Kingdom St Johns House Medical Centre Full timeAbout the RoleWe are seeking a highly skilled and experienced Medical Receptionist to join our team at St Johns House Medical Centre. As a Medical Receptionist, you will be the first point of contact for patients and visitors, providing a warm and welcoming experience.Key ResponsibilitiesProvide exceptional customer service to patients and visitors,...
-
Early Intervention Specialist
2 weeks ago
Worcester, Worcestershire, United Kingdom West Mercia Rape & Sexual Abuse Support Centre Full timeAbout the RoleWe are seeking a highly skilled and compassionate professional to join our team as an Early Intervention Specialist. This exciting opportunity will involve working with children and young people who have experienced sexual harm or exploitation, providing them with the support and guidance they need to heal and recover.Key...
-
Early Intervention Specialist
6 days ago
Worcester, Worcestershire, United Kingdom West Mercia Rape & Sexual Abuse Support Centre Full timeAbout the RoleWe are seeking a highly skilled and compassionate professional to join our team as an Early Intervention Specialist. This exciting opportunity will involve working with children and young people who have experienced sexual harm or exploitation, providing them with the support and guidance they need to heal and recover.Key...
-
City Centre cleansing operative
2 months ago
Worcester, Worcestershire, United Kingdom Worcester City Council Full timeThis role is essential in the day-to-day cleansing of a busy City Centre covering 7 days a week to maintain the standards expected. Successful candidates will be part of a small team of 6 operatives working on a rota of 5 out of 7 days which will include weekends completing essential cleaning and maintenance tasks. The weekends will be allocated on your...
-
Nurse Specialist
3 days ago
Worcester, Worcestershire, United Kingdom Appoint Group Full timeAbout the RoleWe are seeking an experienced Registered Nurse to join our team at Appoint Group, a leading provider of specialist nursing care in the UK. As a Nurse Specialist, you will be responsible for delivering high-quality care to adults with complex mental health needs and neuro-disabilities.Key ResponsibilitiesProvide person-centred care to service...
-
Nurse Specialist
3 days ago
Worcester, Worcestershire, United Kingdom Appoint Group Full timeAbout the RoleWe are seeking an experienced Registered Nurse to join our team at Appoint Group, a leading provider of specialist nursing care in the UK. As a Nurse Specialist, you will be responsible for delivering high-quality care to adults with complex mental health needs and neuro-disabilities.Key ResponsibilitiesProvide person-centred care to service...
-
Nurse Specialist
3 days ago
Worcester, Worcestershire, United Kingdom Appoint Group Full timeAbout the RoleWe are seeking an experienced Registered Nurse to join our team at Appoint Group, a leading provider of specialist nursing care in the UK. As a Nurse Specialist, you will be responsible for delivering high-quality care to adults with complex mental health needs and neuro-disabilities.Key ResponsibilitiesProvide person-centred care to service...
-
Nurse Specialist
3 days ago
Worcester, Worcestershire, United Kingdom Appoint Group Full timeAbout the RoleWe are seeking an experienced Registered Nurse to join our team at Appoint Group, a leading provider of specialist nursing care in the UK. As a Nurse Specialist, you will be responsible for delivering high-quality care to adults with complex mental health needs and neuro-disabilities.Key ResponsibilitiesProvide person-centred care to service...