Contact Centre Specialist

3 weeks ago


Worcester, Worcestershire, United Kingdom NEC Software Solutions Full time

About NEC Software Solutions

NEC Software Solutions is a leading provider of software solutions that power essential public services across the UK and Ireland. We work with government agencies, healthcare providers, emergency responders, and other organizations to deliver innovative and impactful technology.

The Role: Contact Centre Advisor

We are seeking a highly motivated and customer-focused Contact Centre Advisor to join our growing team. In this role, you will be responsible for providing exceptional support to patients and healthcare professionals through inbound and outbound calls.

Key Responsibilities:

  • Manage a high volume of calls efficiently and effectively, ensuring timely responses and resolution of patient inquiries.
  • Schedule and reschedule diabetic eye screening appointments, providing clear and concise information to patients.
  • Maintain accurate patient records and database information, ensuring data integrity and confidentiality.
  • Collaborate with internal teams to resolve issues and provide seamless customer service.
  • Utilize telephony systems and software applications to manage calls and access patient information.

Skills and Qualifications:

  • Proven experience in a contact centre or customer service role.
  • Excellent communication and interpersonal skills, with the ability to build rapport with patients and healthcare professionals.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in Microsoft Office Suite and database management systems.
  • Ability to work independently and as part of a team in a fast-paced environment.


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