Contact Centre Specialist

2 days ago

Worcester, Worcestershire, United Kingdom NECSWS Full time
{"title": "Job Opportunity", "content": "Job Summary

We are seeking a highly skilled and motivated individual to join our team as a Contact Centre Advisor. As a key member of our delivery team, you will be responsible for providing excellent customer service to patients and healthcare professionals through a range of communication channels.

Key Responsibilities
  • Provide timely and effective communication to patients and healthcare professionals, including booking, cancelling, or rescheduling appointments for diabetic eye screening.
  • Ensure accurate database validation and cleansing, and issue all communication in a timely fashion.
  • Maintain a high volume of calls on a target-based model, while maintaining excellent customer service standards.
  • Work collaboratively with the delivery team to achieve shared goals and objectives.
Requirements
  • Broad Telephony / Communications Background
  • VOIP Experience
  • Comfortable working with software logs to triage issues and supply correct information
  • Experience and confidence with networking and the concepts within a wider Telephony solution
  • Microsoft Client/Server / Database experience
What We Offer
  • A competitive salary and benefits package, including a generous pension scheme and private medical cover.
  • Opportunities for career development and progression within the company.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
How to Apply

If you are a motivated and experienced individual looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you

", "lang_code": "en-US"}

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