Technical Support Technician

2 weeks ago

Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time
Job Summary

The Junior IT Technician plays a crucial role in ensuring that orders are fulfilled and provisioning tasks are aligned with client expectations and timescales. This position requires a hands-on approach, with responsibilities including the deployment of client hardware, troubleshooting, and resolving issues.

Key Responsibilities:

  • Provide efficient and effective customer service to end users and other stakeholders.
  • Prioritize and manage workload to ensure client SLAs are met.
  • Manage order-related tasks to ensure smooth and timely delivery.
  • Fulfill day-to-day activities of various inflight orders, including setting up and configuring new equipment and systems.
  • Receive and handle queries from the Service Desk team in relation to order fulfillment tasks.
  • Ensure that customer service and communication with clients is a priority.
  • Answer client questions and arrange timely service from an external vendor when needed.
  • Work with third parties to install, configure, and roll out software.
  • Log and manage incoming issues via our ITSM software.
  • Escalate more complex issues to the Service Desk Team.
  • Set up and deployment of new user hardware and software.
  • Work in accordance with company policies, procedures, and practices.
  • Document and update records regarding supported networks and devices.
  • Attend training courses and sessions when required and learn about new technologies and skills pertinent to the company.

Requirements:

  • A passion for IT and technology.
  • Good problem-solving skills are essential.
  • A confident communicator at all levels, presenting a professional image at all times, both internally and externally.
  • Ability to quickly identify problems and engage processes to minimize impact.
  • Commercially astute and able to manage contract obligations.
  • Calm under pressure and able to manage within a dynamic and changing environment.
  • The nature of the position demands a self-motivated, determined, and meticulous approach.
  • A team player with the ability to work on your own initiative as well as part of a team.
  • Proactive and shows good initiative.
  • Responsible and takes ownership.
  • Personable and approachable.
  • Fast and keen learner.
  • Highly punctual, organized, and able to prioritize tasks.
  • Ability to coordinate different activities across multiple functions.

Technical Skills (Advantageous):

  • Experience with Windows Server 2016/2019/2022.
  • Advanced experience of Microsoft Windows.
  • Basic understanding of TCP/IP networking.
  • Experience with administering Office 365.

Skills Required:

  • Proactive and shows good initiative.
  • Responsible and takes ownership.
  • Personable and approachable.
  • Excellent communication skills, including good written and verbal English.
  • Fast and keen learner.
  • Highly punctual and organized.
  • Teamwork and interpersonal skills.
  • Organization and prioritization skills.
  • Ambitious with a passion to succeed.

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