IT Support Specialist

6 days ago


Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time
About the Role

We are seeking a highly skilled and experienced Professional Services Technician to join our team at Get Support IT Services. As a key member of our team, you will play a crucial role in implementing, configuring, and optimizing technology solutions for our clients.

Key Responsibilities
  • Lead project delivery and work closely with clients to ensure smooth operation of their IT systems.
  • Provide efficient and effective customer service to end-users and stakeholders.
  • Prioritize and manage workload to meet client Service Level Agreements (SLAs).
  • Coordinate with third parties to install, configure, and deploy software.
  • Plan and coordinate the deployment and implementation of hardware and software.
  • Configure and set up new users' hardware and software.
  • Adhere to company policies, procedures, and best practices.
  • Document and update records pertaining to supported networks and devices.
Requirements
  • Proven experience in an IT support environment, preferably within a Managed Service Provider (MSP).
  • Strong customer service skills, organizational skills, and strong communication, problem-solving, and IT skills.
  • Technical expertise in Microsoft 365, Azure, Intune, Exchange management, Windows Server, and other relevant technologies.
What We Offer

As a Professional Services Technician at Get Support IT Services, you will have the opportunity to work with a dynamic and enriching environment, with a host of exceptional benefits, including tailored training and development opportunities, a clear path for career progression, and a chance to work with a great team.

We pride ourselves on promoting from within our talented team, ensuring your professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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