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Professional Services Specialist

2 months ago

Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

About Get Support IT Services

We are a dynamic and enriching IT services company that provides exceptional benefits to our employees. Our company culture is built on promoting from within and nurturing the growth of our talented team members.

Job Summary

We are seeking a highly skilled Professional Services Specialist to join our team at Get Support IT Services. As a key member of our team, you will play a crucial role in implementing, configuring, and optimizing technology solutions for our clients. Your primary responsibility will be to work closely with our clients to ensure the smooth operation of their IT systems, meeting operational Key Performance Indicators and fulfilling contract obligations.

Key Responsibilities:

  • Lead role in project delivery, ensuring timely and efficient completion of projects.
  • Work closely with clients to ensure they are kept up to date on project progress, providing regular updates and communication.
  • Provide exceptional customer service to end-users and stakeholders, ensuring their technical needs are met.
  • Prioritize and manage workload to meet client Service Level Agreements (SLAs).
  • Coordinate with third-party vendors to install, configure, and deploy software and hardware solutions.
  • Plan and coordinate the deployment and implementation of hardware and software solutions.
  • Configure and set up new users' hardware and software, ensuring seamless integration.
  • Adhere to company policies, procedures, and best practices, maintaining high standards of quality and professionalism.
  • Document and update records related to supported networks and devices.

Requirements:

  • Proven experience in an IT support environment, preferably within a Managed Service Provider (MSP) or similar role.
  • Strong technical expertise, including proficiency in Microsoft 365, Azure, Intune, and Exchange management.
  • Indepth knowledge of Windows Server, including Active Directory and other server roles and features.
  • Advanced experience with Windows 10 and familiarity with Office 365 licensing and administration.
  • Strong understanding of TCP/IP networking and troubleshooting.
  • Experience with virtualization technologies, such as Hyper-V.
  • Project management, problem-solving, and customer service skills, with excellent verbal and written communication skills.
  • Minimum 2 years of experience in a Managed Service Provider (MSP) environment or a similar role.

Desirable Qualities:

  • Project experience, including managing technical projects and hands-on experience with the deployment, configuration, and management of technical solutions.
  • Industry-recognized certifications.
  • A full UK driving license would be beneficial.

Location: Eynsham (office-based with site visits as required)

Working Hours: Monday to Friday, 9am to 6pm

Salary: dependent on experience