Senior Service Desk Technician
2 days ago
About This Opportunity
We are seeking a highly skilled Senior Service Desk Technician to join our team at Get Support IT Services. As a key member of our IT support team, you will play a crucial role in delivering exceptional customer service and technical support to our valued clients.
Key Responsibilities
- Provide efficient and effective customer service to end-users and stakeholders.
- Log and manage incoming issues through our ITSM software.
- Diagnose and resolve complex issues escalated by Tier 1 Service Desk Technicians.
- Collaborate with Tier 3 Service Desk Technicians when necessary to resolve issues.
- Prioritise and manage your workload to meet client SLAs.
- Coordinate with third parties to install, configure, and deploy software.
- Set up and deploy new users, hardware, and software.
- Adhere to company policies, procedures, and best practices.
- Document and update records pertaining to supported networks and devices.
Requirements
- Solid understanding of Windows Server, including Windows Server 2012/2016/2019/2022, Active Directory, and Server Roles and Features (Group Policy, DHCP, DNS, NTFS File Permissions, Remote Desktop Roles, Microsoft Exchange).
- Advanced experience with Windows 10.
- Familiarity with Office 365 licensing and administration.
- Basic understanding of TCP/IP networking.
What We Offer
A competitive salary of £31,232 - £39,520 dependant on experience, and a dynamic and enriching environment with a host of exceptional benefits. We pride ourselves on promoting from within our talented team, ensuring your professional growth. We welcome candidates from all backgrounds.
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