Senior Service Desk Technician

2 days ago


Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

About This Opportunity

We are seeking a highly skilled Senior Service Desk Technician to join our team at Get Support IT Services. As a key member of our IT support team, you will play a crucial role in delivering exceptional customer service and technical support to our valued clients.

Key Responsibilities

  • Provide efficient and effective customer service to end-users and stakeholders.
  • Log and manage incoming issues through our ITSM software.
  • Diagnose and resolve complex issues escalated by Tier 1 Service Desk Technicians.
  • Collaborate with Tier 3 Service Desk Technicians when necessary to resolve issues.
  • Prioritise and manage your workload to meet client SLAs.
  • Coordinate with third parties to install, configure, and deploy software.
  • Set up and deploy new users, hardware, and software.
  • Adhere to company policies, procedures, and best practices.
  • Document and update records pertaining to supported networks and devices.

Requirements

  • Solid understanding of Windows Server, including Windows Server 2012/2016/2019/2022, Active Directory, and Server Roles and Features (Group Policy, DHCP, DNS, NTFS File Permissions, Remote Desktop Roles, Microsoft Exchange).
  • Advanced experience with Windows 10.
  • Familiarity with Office 365 licensing and administration.
  • Basic understanding of TCP/IP networking.

What We Offer

A competitive salary of £31,232 - £39,520 dependant on experience, and a dynamic and enriching environment with a host of exceptional benefits. We pride ourselves on promoting from within our talented team, ensuring your professional growth. We welcome candidates from all backgrounds.



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