Service Desk Technician

3 weeks ago


Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time
Service Desk Technician

Get Support invites you to embark on a fulfilling career journey as a Service Desk Technician. As a key member of our dynamic team, you will blend cutting-edge technology with exceptional customer service.

Our team is expanding, and we are seeking a customer-focused individual with a passion for IT to join us. In this role, you will be the initial point of contact for our clients, providing them with professional and reliable technical support through our Tier 1 Service Desk.

Key Responsibilities:
  • Deliver Exceptional Customer Service: Provide efficient and effective support to end-users and stakeholders.
  • Handle Incoming Issues: Utilize our ITSM software to ensure timely resolution of client issues.
  • Provide First-Line Diagnosis and Resolution: Aim for high first-time fixes and escalate complex problems when necessary.
  • Prioritize and Manage Workload: Meet client SLAs by prioritizing and managing your workload effectively.
  • Coordinate with Third Parties: Assist in software installation, configuration, and rollout.
  • Assist in Setting Up and Deploying New Users, Hardware, and Software: Ensure seamless onboarding and deployment processes.
  • Adhere to Company Policies and Procedures: Maintain accurate documentation and adhere to best practices.

To excel in this role, you will need strong customer service skills, organization, and excellent communication and problem-solving abilities. While prior experience in a Managed Service provider environment is advantageous, full training will be provided.

If you are passionate about technology, thrive in problem-solving, and are committed to providing top-tier customer service, we encourage you to apply. We welcome candidates from all backgrounds.

Location: Eynsham (office-based, hybrid after probation)

Working Hours: Monday – Friday, 9am to 6pm

Salary: £23,895 - £30,679 dependant on experience



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