Senior IT Support Specialist

4 weeks ago


Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time
Unlock Your Potential as a Senior Service Desk Technician

At Get Support IT Services, we're committed to delivering exceptional IT support to our clients. As a Senior Service Desk Technician, you'll play a vital role in ensuring the smooth operation of our clients' IT systems.

Key Responsibilities:

  • Provide professional customer service and technical support to our valued clients.
  • Log and manage incoming issues through our ITSM software.
  • Diagnose and resolve complex issues escalated by Tier 1 Service Desk Technicians.
  • Collaborate with Tier 3 Service Desk Technicians when necessary to resolve issues.
  • Prioritize and manage your workload to meet client SLAs.
  • Coordinate with third parties to install, configure, and deploy software.
  • Set up and deploy new user hardware and software.
  • Adhere to company policies, procedures, and best practices.
  • Document and update records pertaining to supported networks and devices.

Requirements:

  • Proven experience in an IT support environment, preferably within an MSP.
  • Strong customer service skills, organized, and strong communication, problem-solving, and IT skills.
  • Solid understanding of Windows Server, including Windows Server 2012/2016/2019/2022, Active Directory, and Server Roles and Features.
  • Advanced experience with Windows 10.
  • Familiarity with Office 365 licensing and administration.
  • Basic understanding of TCP/IP networking.

What We Offer:

A dynamic and enriching environment with a host of exceptional benefits, including tailored training and development opportunities, a clear path for career progression, and a commitment to promoting from within our talented team.

Location: Eynsham (office-based with occasional site visits when required, hybrid after probation)

Working Hours: Monday to Friday, 9am to 6pm

Salary: Dependent on experience



  • Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    Job Title: Senior Service Desk TechnicianGet Support IT Services is seeking a highly skilled and experienced Senior Service Desk Technician to join our team. As a Senior Service Desk Technician, you will play a crucial role in delivering exceptional customer service and technical support to our valued clients.Key Responsibilities:Provide efficient and...


  • Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    Job Title: Senior Service Desk TechnicianGet Support IT Services is seeking a highly skilled and experienced Senior Service Desk Technician to join our team. As a Senior Service Desk Technician, you will play a crucial role in delivering exceptional customer service and technical support to our valued clients.Key Responsibilities:Provide efficient and...


  • Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    About the RoleGet Support IT Services is seeking a highly skilled Senior Service Desk Technician to join our team in Eynsham. As a Technical Service Desk Lead, you will play a crucial role in delivering professional customer service and technical support to our valued clients.Key ResponsibilitiesProvide Exceptional Customer Service: Respond promptly to...


  • Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    Unlock Your Potential as a Senior Service Desk TechnicianAt Get Support IT Services, we're committed to delivering exceptional IT support to our clients. As a Senior Service Desk Technician, you'll play a vital role in ensuring the smooth operation of our clients' IT systems, providing professional customer service, and resolving complex technical issues.Key...


  • Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    Why Choose Get Support IT Services?We're a dynamic and enriching environment that offers tailored training and development opportunities to nurture your skills and a clear path for career progression. Our team is passionate about promoting from within, ensuring your professional growth.As a Senior Service Desk Technician at Get Support, your mission is to...


  • Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    Why Choose Get Support IT ServicesWe offer a dynamic and enriching environment with a host of exceptional benefits. Our tailored training and development opportunities will nurture your skills, and we provide a clear path for career progression. We pride ourselves on promoting from within our talented team, ensuring your professional growth.Get Support IT...


  • Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    Role OverviewGet Support IT Services is seeking a skilled Senior Service Desk Technician to join our team. As a key member of our technical support team, you will be responsible for delivering exceptional customer service and technical support to our valued clients.Key ResponsibilitiesProvide efficient and effective customer service to end-users and...


  • Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    IT Support Role OverviewAt Get Support IT Services, we're committed to delivering exceptional customer service and technical support to our valued clients. As a Senior Service Desk Technician, you'll play a crucial role in ensuring the smooth operation of their IT systems, meeting operational Key Performance Indicators, and fulfilling contract...


  • Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    Why Choose Get Support IT Services?We offer a dynamic and enriching environment with a host of exceptional benefits. Our tailored training and development opportunities will nurture your skills, and our clear path for career progression ensures your professional growth.As a Senior Service Desk Technician at Get Support, your mission is to deliver...


  • Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    Why Choose Get Support IT Services?We offer a dynamic and enriching environment with a host of exceptional benefits. Our tailored training and development opportunities will nurture your skills, and our clear path for career progression ensures your professional growth.As a Senior Service Desk Technician at Get Support, your mission is to deliver...


  • Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    Why Choose Get Support IT Services?We offer a dynamic and enriching environment with a host of exceptional benefits. Our tailored training and development opportunities will nurture your skills, and our clear path for career progression ensures your professional growth.As a customer-focused Senior Service Desk Technician, your mission is to deliver...

  • IT Support Specialist

    3 weeks ago


    Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    Role OverviewWe are seeking a skilled IT Support Specialist to join our team at Get Support IT Services. As a Service Desk Technician, you will be the initial point of contact for our clients, providing professional and reliable technical support through our Tier 1 Service Desk.Key ResponsibilitiesDeliver efficient and effective customer service to end-users...

  • IT Support Specialist

    2 weeks ago


    Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    Role OverviewWe are seeking a skilled IT Support Specialist to join our team at Get Support IT Services. As a Service Desk Technician, you will be the initial point of contact for our clients, providing professional and reliable technical support through our Tier 1 Service Desk.Key ResponsibilitiesDeliver efficient and effective customer service to end-users...

  • IT Support Specialist

    3 weeks ago


    Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    Role OverviewWe are seeking a skilled IT Support Specialist to join our team at Get Support IT Services. As a Service Desk Technician, you will be the initial point of contact for our clients, providing professional and reliable technical support through our Tier 1 Service Desk.Key ResponsibilitiesDeliver efficient and effective customer service to end-users...


  • Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    About This OpportunityWe are seeking a highly skilled Senior Service Desk Technician to join our team at Get Support IT Services. As a key member of our IT support team, you will play a crucial role in delivering exceptional customer service and technical support to our valued clients.Key ResponsibilitiesProvide efficient and effective customer service to...


  • Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    About the RoleWe are seeking a Customer Service and Technical Support Specialist to join our team at Get Support IT Services. As a key member of our Service Desk, you will be the initial point of contact for our clients, providing them with professional and reliable technical support through our Tier 1 Service Desk.Key ResponsibilitiesDeliver efficient and...

  • IT Support Specialist

    3 weeks ago


    Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    About the RoleWe are seeking a highly motivated and organized Junior IT Technician to join our team at Get Support IT Services. As a key member of our IT team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide prompt and efficient technical support to clients via phone, email,...

  • IT Support Specialist

    3 weeks ago


    Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    About the RoleWe are seeking a highly motivated and organized Junior IT Technician to join our team at Get Support IT Services. As a key member of our IT team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide prompt and efficient technical support to clients via phone, email,...

  • IT Support Specialist

    3 weeks ago


    Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    Role OverviewWe are seeking a skilled Service Desk Technician to join our team at Get Support IT Services. As a key member of our support team, you will be the initial point of contact for our clients, providing professional and reliable technical support through our Tier 1 Service Desk.Key ResponsibilitiesDeliver efficient and effective customer service to...

  • IT Support Specialist

    11 hours ago


    Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    Job SummaryThe Junior IT Technician role at Get Support IT Services is an exciting opportunity for a motivated individual to join our team and contribute to delivering exceptional customer service and technical support.This role involves providing hands-on technical assistance to clients, troubleshooting and resolving issues, and ensuring prompt order...