IT Support Specialist

3 weeks ago


Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time
About the Role

We are seeking a highly motivated and organized Junior IT Technician to join our team at Get Support IT Services. As a key member of our IT team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide prompt and efficient technical support to clients via phone, email, and remote desktop.
  • Configure and deploy client hardware, including laptops, desktops, servers, and network equipment.
  • Troubleshoot and resolve technical issues in a timely and professional manner.
  • Collaborate with the Service Desk team to ensure seamless order fulfillment and client satisfaction.
  • Document and update records regarding supported networks and devices.
  • Attend training courses and sessions to stay up-to-date with new technologies and skills.
Requirements
  • Excellent customer service and communication skills.
  • Strong technical skills, including experience with Microsoft operating systems and Office applications.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proactive and self-motivated, with a passion for IT and technology.
  • Team player with excellent interpersonal skills.
What We Offer

We offer a competitive salary, annual pay reviews, and opportunities for career progression and professional development. If you are a motivated and organized individual with a passion for IT, we encourage you to apply for this exciting opportunity.


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