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IT Support Specialist

2 months ago


Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time
Job Summary

The Junior IT Technician plays a crucial role in ensuring that orders are fulfilled and provisioning tasks are aligned with client expectations and timescales. This position requires a hands-on approach, involving the deployment of client hardware, troubleshooting, and resolving issues.

Key Responsibilities
  • Order Fulfillment: Ensure prompt and accurate order fulfillment, communicating all details in plain English.
  • Customer Service: Provide efficient and effective customer service to end users and other stakeholders.
  • Workload Management: Prioritize and manage workload to ensure client SLAs are met.
  • Technical Support: Troubleshoot, diagnose, and resolve issues, and assist clients with questions and requests.
  • Communication: Ensure clear and timely communication with clients, prioritizing customer service and communication.
Requirements
  • Technical Skills: Experience with Microsoft operating systems (Windows 10/11), Microsoft Office applications, and IT troubleshooting.
  • Soft Skills: Excellent communication skills, good problem-solving skills, and the ability to work in a dynamic environment.
  • Education: Relevant education or training in IT or a related field.
  • Experience: Previous experience in a similar role, preferably in a Managed Service provider.
Working Conditions

This role is based in Eynsham and requires working hours of Monday to Friday, 9am to 6pm. The salary for this position is from £23,895.