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IT Support Specialist
2 months ago
As a Professional Services Technician at Get Support IT Services, you will play a crucial role in implementing, configuring, and optimizing technology solutions for our clients. You will work closely with clients to ensure the smooth operation of their IT systems, meeting operational Key Performance Indicators and fulfilling contract obligations.
This role requires a combination of technical expertise, project management skills, and strong communication abilities.
Key Responsibilities- Lead role in project delivery
- Work with clients to ensure they are kept up to date pre/during/post project work
- Provide efficient and effective customer service to end-users and stakeholders
- Prioritize and manage your workload to meet client SLAs
- Coordinate with third parties to install, configure, and deploy software
- Plan and coordinate the deployment and implementation of hardware and software
- Configure and set up new users' hardware and software
- Adhere to company policies, procedures, and best practices
- Document and update records pertaining to supported networks and devices
To excel in this role, you should have proven experience in an IT support environment, preferably within an MSP, including deployment, configuration, and migration of technologies, as well as administration and support.
You should demonstrate strong customer service skills, be organized, and possess strong communication, problem-solving, and IT skills, along with:
- Proficiency in Microsoft 365 with hands-on experience in Azure Entra ID, Intune, and Exchange management
- In-depth knowledge of Windows Server (2012/2016/2019/2022) including Active Directory and other server roles and features
- Advanced experience with Windows 10
- Familiarity with Office Microsoft 365 licensing and administration
- Strong understanding of TCP/IP networking and troubleshooting
- Experience with virtualization technologies such as Hyper-V
Additionally, you should have:
- Project management skills
- Problem-solving and troubleshooting skills
- Excellent verbal and written communication skills to convey technical information clearly and concisely
- Ability to provide training and support to clients and team members
Minimum 2 years of experience in a Managed Service Provider (MSP) environment or a similar role.
Desirable qualifications include:
- Industry-recognized certifications
- Project experience, including managing technical projects and hands-on experience with the deployment, configuration, and management of technical solutions
Location: Eynsham (office-based with site visits as required)
Working Hours: Monday to Friday, 9am to 6pm
Salary: dependent on experience
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