Customer Service Representative

2 days ago

Coleshill, Warwickshire, United Kingdom PHOENIX Healthcare Distribution Limited Full time

About Us

At Phoenix Healthcare Distribution Limited, we are committed to delivering exceptional customer service and dedicated to meeting the needs of our customers. We strive to provide a seamless experience, ensuring that our customers receive the highest level of service.

About The Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Depot Customer Service Advisor. As a key member of our team, you will be responsible for delivering market-leading customer service, handling all aspects of customer and internal customer requirements to the highest standards.

Key Responsibilities:

  • Process customer orders efficiently and accurately in line with customer service processes.
  • Proactively resolve cases in CRM to avoid case escalation and/or customer complaints.
  • Internal and External Customer communications, raising, investigating and resolving queries.
  • Provide accurate advice and information regarding our services and products.
  • Complete administration tasks that contribute to the competency and quality output of the team.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to build relationships both face-to-face and through written and verbal communication.
  • Energetic, positive, and motivated.
  • Excellent problem-solving skills and having resolution-oriented thinking.
  • Results-focused for both quantity and quality measures.
  • Passion for continuously improving the customer experience.
  • Resilient, with an ability to overcome challenges.
  • Ability to work alone and as part of a team.
  • Flexible approach to work with evolving workloads.
  • Having a positive 'can-do' attitude.

Desirable:

  • Customer Service NVQ qualification Level 2 or equivalent.

The Package:

You will benefit from an excellent induction, training, and support within a friendly and approachable team. Initial training will be in our head office. We pride ourselves on ensuring the wellbeing of our employees and providing a good working environment and benefits package, which includes:

  • Salary of £21,853.
  • 22 days, pro-rata, paid annual leave plus bank holidays, rising with length of service.
  • Access to high street discounts.
  • Employee Assistance Programme.
  • Contributory pension scheme.
  • Access to excellent training and development opportunities.
  • Medicash.

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