Incident Resolution Leader

1 day ago


London, Greater London, United Kingdom Cognizant Full time

We are seeking an experienced Incident Resolution Leader to join our team at Cognizant Infrastructure Services. This role involves leading cross-functional teams to resolve major incidents and secure end-to-end Service Level Agreement and Service Management.

Key Responsibilities:

  • Lead cross-functional teams to resolve major incidents and secure end-to-end Service Level Agreement and Service Management.
  • Cooperate with tower leads, incident managers, and regional/global change managers to achieve common goals.
  • Assess business impact and urgency to declare major incidents or trigger business continuity procedures or disaster recovery invocation scripts.
  • Manage the process of service restoration or impact reduction.
  • Establish continuous process improvement cycles.

The successful candidate will have a good understanding of Incident, Knowledge, Problem, and Change Management (ITIL). Experience in Production Support roles is also essential. The salary for this position is estimated to be around $130,000 per annum.

We offer a competitive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching. Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm, but above all, their belief that anything is possible.



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