Incident Management Specialist

3 days ago


London, Greater London, United Kingdom Onyx-Conseil Full time
Company Overview

Onyx-Conseil is a global shared service provider responsible for delivering innovative technology solutions to its clients.

About the Role

We are seeking an experienced Incident Management Specialist to join our team. The successful candidate will be responsible for managing high-priority incidents through to closure, ensuring timely progression and resolution in line with our agreed processes. You will work closely with Service Delivery Managers and Recovery Managers to coordinate and communicate throughout the incident lifecycle.

Job Description

This role involves:

  • Managing high-priority incidents through to closure
  • Ensuring timely progression and resolution of all high-severity major incidents
  • Determining incident severity and reallocation as necessary
  • Coordinating and communicating throughout the incident lifecycle
Requirements

To be successful in this role, you will need:

  • Previous experience in high-priority incident management in a multi-client or shared service environment
  • Knowledge of Remedy or similar tools and the Incident Management process
  • ITIL awareness
  • Ability and willingness to work as part of an On-Call ROTA (weekly shifts starting as early as 7:30am and as late as 11am)
Benefits

We offer a competitive salary of $80,000 per annum, plus benefits including:

  • 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform


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