High Priority Incident Resolution Lead

4 days ago


London, Greater London, United Kingdom Onyx-Conseil Full time
Job Overview

Career Opportunity - Major Incident Manager

We are looking for an experienced Major Incident Manager to join our team. This is an exciting opportunity for someone who wants to develop their skills and progress their career.

This role requires the ability to manage high-priority incidents and ensure that they are resolved quickly and efficiently. The ideal candidate will have a strong understanding of ITIL processes and procedures, as well as excellent communication and problem-solving skills.

As a Major Incident Manager, you will be responsible for:

  • Managing high-priority incidents through to closure
  • Verifying priority and reallocation as necessary
  • Determining incident severity
  • Ensuring appropriate and timely progression through to resolution
  • Coordinating and communicating throughout the incident
  • Facilitating conference calls where necessary

The successful candidate will have:

  • Previous experience in high-priority incident management in a multi-client or shared service environment
  • Knowledge of Remedy or similar tools and the Incident Management process
  • ITIL awareness
  • Ability and willingness to work as part of an On-Call ROTA (weekly shifts starting as early as 7:30am and as late as 11am)

We offer a competitive salary package, including:

  • A base salary of £55,000 - £65,000 per annum
  • 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

Onyx-Conseil values diversity and inclusivity, and we welcome applications from candidates with diverse backgrounds and experiences.



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