Incident Management Strategist

5 days ago


London, Greater London, United Kingdom Smarsh Founder Stephen Marsh receives Inc Full time
Job Description
  • Strategic Leadership: Provide visionary leadership to evolve our incident and problem management practices, embedding modern approaches that use AI and automation to reduce response times and predict potential issues before they impact service.
  • Accountability and Performance: Foster a culture of accountability, holding engineering teams and incident responders to high standards for incident resolution. Ensure robust tracking and reporting of incident response metrics, creating transparency and setting clear performance expectations.
  • Platform-Centric Incident Management: Drive alignment between incident/problem management and the organization's shift towards a unified platform model, ensuring that incident management processes are scalable, adaptable, and aligned with platform objectives.


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