Escalation Resolution Lead
6 days ago
Collibra is looking for an experienced Escalation Resolution Lead to manage escalations and implement improvements to current processes. This is a hybrid position based in London.
The successful candidate will have a proven ability to cultivate strong working relationships cross-functionally to drive effective teamwork and communication.
This role comes with a competitive salary of £90,000 - £110,000 per annum.
Key Responsibilities:- Actively manage escalations, implementing improvements to current processes and documenting action plans for new functional post-incident activities.
- Lead the end-to-end escalation process, including post-incident activities, and act as a lead in executing against a project roadmap for further maturing Collibra's incident & problem management strategy.
- Project management of Service Delivery initiatives to improve and mature related support processes and functions, where relevant.
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