Customer Experience Champion

1 month ago


Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full time

Unlock Your Potential

We are on a mission to revolutionize the way organizations approach cyber resilience. As a Technical Support Professional, you will play a vital role in helping our customers achieve their business outcomes.

About the Role

This is an exciting opportunity to join our Customer Support Team as a Technical Support Professional. You will be responsible for providing expert support and guidance to customers using our platform, helping them navigate our tools and features, and collaborating with our product and engineering teams to resolve complex issues.

Your Responsibilities

  • Deliver exceptional customer experiences through timely and effective support.
  • Develop and maintain comprehensive knowledge of our platform to diagnose software issues.
  • Collaborate with cross-functional teams to provide seamless support experiences.
  • Communicate effectively with customers to ensure smooth resolution of support tickets.

The Ideal Candidate

  • Demonstrated experience in customer service and a passion for delivering exceptional customer experiences.
  • Possess technical aptitude or familiarity with software concepts.
  • Experience in a help-desk environment would be an asset.

Why Choose Us?

At Immersive Dynamics Inc., we offer a range of benefits, including:

  • Competitive salary: $65,000 - $85,000 per annum, depending on experience.
  • Opportunities for ongoing career development and growth.
  • Flexible work arrangements, including remote work options.
  • A sociable, tight-knit team with regular social events and sports clubs.


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