Property Claims Handler Lead
3 weeks ago
Everpool Job Description:
Job OverviewWe are looking for a skilled Property Claims Handler to join our team in Newcastle under Lyme. As a Senior Claims Handler, you will play a crucial role in delivering exceptional customer experiences through the claims process.
About the Position
This is a permanent role offering a salary range of £23,000 - £25,000 per year, based on experience. Our team works Monday to Friday, 37.5 hours a week, with occasional Saturdays on a rotation basis. Core hours are 9am to 5:30pm.
Main Duties
- Responsible for a caseload of claims, ensuring efficient repair journeys and high levels of customer satisfaction.
- Collaborate with network contractors to monitor progress and keep customers informed throughout the claims process.
- Evaluate and approve contractor variations or estimates, maintaining control over claim costs.
Essential Qualifications
- At least one year's experience in property claims handling.
- Strong prioritization skills.
- Natural communicator with excellent people skills.
- Proven team player with enthusiasm and confidence.
Benefits Package
- 28 days annual leave + birthday off and charity days.
- Comprehensive healthcare coverage.
- Cycle-to-work scheme and paid lunch once a week when in the office.
- Team-building events and annual staff recognition.
Application Process
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