IT Service Desk Professional

24 hours ago


Fareham, Hampshire, United Kingdom Copello Careers Full time

About Us

At Copello Careers, we strive to deliver exceptional service to our clients. Our team is dedicated to building long-lasting relationships through our commitment to quality and excellence.

We are currently seeking an IT Service Desk Technician to join our dynamic team in Fareham.

This role offers an excellent opportunity for professional growth and development within a reputable organization.

  • Responsibilities:
  • Providing first-line technical support to customers
  • Resolving hardware and software issues promptly and efficiently
  • Documenting and tracking issues using an ITSM tool
  • Collaborating with other teams to ensure seamless delivery of services

Key Requirements:

  • BTEC, CompTIA, Degree or apprenticeship in a computing-related field
  • Ability to communicate effectively with customers and colleagues
  • Familiarity with ITSM tools and process management
  • Able to maintain confidentiality and handle sensitive information

Benefits:

  • Competitive salary (£28,000 - £35,000 per annum)
  • Ongoing training and development opportunities
  • A collaborative and supportive work environment


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