Technical Service Desk Specialist
1 day ago
Telstra Associates is a leading IT solutions provider seeking a highly skilled Technical Service Desk Specialist on a permanent full-time basis. Our company is committed to delivering exceptional customer service and innovative technical solutions to our clients.
Job Description:- Providing technical support to customers via phone, email, or in-person.
- Maintenance and support of various systems, including programming, integration of CRM systems, and delivering training on all offered services.
- Resolving technical customer complaints and documenting all Customer product and services ensuring security and standards are adhered to.
To succeed in this role, you will have a solid understanding of network terminology, including WAN, LAN, etc., and experience in SIP, IP understanding, networking, and VLAN.
Additionally, you should have knowledge of Microsoft 365 migration and new tenant setup, cabling to a high level, hosted and PBX Telecoms configuration and fault finding, router configuration, and programming, maintenance and support of Hosted Telephony Solutions - IP Cortex, Gamma.
You will also have experience in programming, maintenance and support of Virtual PBX, Cabling and Networking, including Switches, Routers and Firewalls for Leased Lines and other Connectivity - Draytek, WatchGuard, and programming and support of Laptops or Desktops - Dell and HP.
The ideal candidate will have a strong background in programming, maintenance and support of Servers - Virtual and on Prem, Microsoft 365, Anti-Virus, Remote Management Systems and Backup solutions, door entry system programming, maintenance and support, fault finding and testing, and training Customers.
Salary and Benefits:We offer a competitive salary of £45,000 per annum, based on your experience and qualifications. In addition to a comprehensive benefits package, including pension scheme, life insurance, and annual leave, we also offer opportunities for career development and professional growth.
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