Supervisor - Front of House

21 hours ago

Birmingham, Birmingham, United Kingdom German Doner Kebab Full time

Job Summary

We are seeking a highly motivated and experienced Supervisor to join our team at German Doner Kebab. As a key member of our Front of House team, you will be responsible for ensuring exceptional guest service, maintaining high standards of quality control, and driving sales and profit growth.

Key Responsibilities

  • Lead and manage the Front of House team to deliver exceptional guest service and maintain high standards of quality control.
  • Oversee and manage the Front of House area, including supervising staff, managing inventory, and maintaining a clean and safe environment.
  • Develop and implement strategies to drive sales and profit growth, including upselling and promoting our menu items.
  • Monitor and analyze sales data to identify trends and areas for improvement.
  • Collaborate with the General Store Manager to coordinate all aspects of the Front of House, including staffing, inventory management, and customer service.
  • Ensure compliance with food safety and health and safety regulations, and maintain a clean and safe environment for guests and staff.
  • Lead by example and promote a positive working environment, fostering a culture of teamwork, cooperation, and customer satisfaction.
  • Develop and implement training programs to ensure staff are equipped to deliver exceptional guest service and maintain high standards of quality control.
  • Monitor and address guest complaints and feedback, and take corrective action to resolve issues.
  • Perform other duties as required by the Operations Manager, including assisting with inventory management, cash handling, and other administrative tasks.

Requirements

  • Proven experience as a Supervisor or Duty Manager in the food industry.
  • Excellent leadership, motivational, and people skills.
  • Strong communication and interpersonal skills, with the ability to work effectively with staff, guests, and other stakeholders.
  • Financial management skills, with the ability to analyze sales data and identify trends and areas for improvement.
  • Computer literacy and familiarity with POS systems.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Ability to work flexible hours, including evenings and weekends.

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