Supervisor - Front of House
2 months ago
Job Summary
We are seeking a highly motivated and experienced Supervisor to join our team at German Doner Kebab. As a Supervisor, you will be responsible for leading the Front of House team to deliver exceptional customer service and maintain a clean and welcoming environment.
Key Responsibilities
- Lead and manage the Front of House team to ensure excellent customer service and high standards of cleanliness and hygiene.
- Oversee and manage the Front of House area, including the reception, dining area, and counter.
- Ensure that all team members are well-trained and equipped to provide exceptional customer service.
- Monitor and maintain stock levels, including inventory management and ordering supplies.
- Manage cash handling and petty cash, including preparing cash drawers and counting tills.
- Collaborate with the General Store Manager to coordinate all aspects of the Front of House, including staffing, scheduling, and inventory management.
- Monitor and maintain high standards of guest care, including responding to guest complaints and resolving issues promptly.
- Lead by example and promote a positive working environment, encouraging teamwork and cooperation among team members.
- Attend training and meetings as required by German Doner Kebab or the Franchisee.
- Perform any other duties as designated by Operations Manager due to business demands.
Requirements
- Proven working experience as Supervisor/Duty Manager within the Food Industry.
- Demonstrated experience in guest service management.
- Extensive guest care knowledge.
- Proficiency in English.
- Computer literacy and familiarity with POS systems.
- Strong leadership, motivational, and people skills.
- Financial management skills.
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