Front of House Team Lead

1 week ago

Birmingham, Birmingham, United Kingdom Loungers Full time
Front of House Supervisor - Birmingham

Lounges are unique environments, and what makes them special are the exceptional team members who run them. As a Supervisor, you'll support the management team in maintaining this excellence, delivering 14 great shifts with the team to ensure every customer leaves satisfied. Your brilliant supervision will make this happen.


It's all about the dynamic atmosphere. You'll lead from the front, setting a high pace for the team so everyone meets deadlines. You're meticulous about details, never settling for mediocrity, and strive to make your Lounge the go-to spot for the local community. This role requires dedication, but you know you have what it takes.


The Benefits

  • Tips shared equally among the team, based on hours worked
  • Paid breaks
  • Staff food on every shift, regardless of hours worked
  • 50% discount on food in all of our brands from day one
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Competitions and incentives (like a trip with one of our suppliers)
  • Christmas and Boxing Day off
  • The best staff party - Loungefest
  • Emotional and practical support via the Licenced Trade Charity
  • Power over your pay with Wagestream
  • Company pension scheme
  • Long service awards
  • Great opportunity for personal development and career progression in a fast-growing business

What You'll Bring:

  • You're likely an existing Supervisor, Team Leader, or an exceptional front of house team member ready to take your first step into management with a background in restaurants, bars, cafés, or coffee shops.
  • You'll have experience working in a bar environment with serving freshly made food and drinks preparation.
  • A natural talent and passion for hospitality.
  • Extremely driven and relentless at overcoming challenges or obstacles.
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
  • Good communication skills with the ability to build rapport and trust.
  • A self-motivator working at pace with limited supervision while adhering to pressure and timescales.
  • Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS.

Want to learn more about us? Follow us on LinkedIn or @life.at.lounge on TikTok

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