Front of House Team Lead
7 days ago
Job Summary
We are seeking a highly motivated and experienced Supervisor to join our team at German Doner Kebab. As a Supervisor, you will be responsible for leading the Front of House team to deliver exceptional customer service and maintain a clean and welcoming environment.
Key Responsibilities
- Lead and manage the Front of House team to ensure excellent customer service and high standards of cleanliness and hygiene.
- Oversee and manage the Front of House area, including the reception, dining area, and counter.
- Ensure that all team members are well-trained and equipped to provide exceptional customer service.
- Monitor and maintain stock levels, including inventory management and ordering supplies.
- Manage cash handling and petty cash, including preparing cash drawers and counting tills.
- Collaborate with the General Store Manager to coordinate all aspects of the Front of House, including staff scheduling, training, and performance management.
- Ensure that all employees adhere to company uniform standards and maintain a positive working environment.
- Meet and greet customers, organize table reservations, and ensure that all guests have a positive experience.
- Organize and supervise the shifts of dining and counter staff, including leading pre- and post-shift rallies to communicate set targets and share feedback.
- Monitor Front of House operations and initiate corrective actions to ensure that all areas are operating according to company guidelines.
- Address guest complaints and take action to resolve the problem, ensuring that all employees are aware of the root cause and take steps to prevent recurrence.
- Ensure that all employees are well-groomed and smart ready for work, and promote and follow legal responsibilities and requirements associated with the business.
- Have a good working knowledge of all equipment and efficiently take care of preventative maintenance.
Business Relationships
- Store team colleagues
- Restaurant management team
- Guests/delivery drivers
- GDK personnel
- Restaurant franchisee
Qualifications
- Proven working experience as Supervisor/Duty Manager within the food industry
- Demonstrated experience in guest service management
- Extensive guest care knowledge
- Proficiency in English
- Computer literacy and familiarity with POS systems
- Strong leadership, motivational, and people skills
- Financial management skills
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