Front of House Team Lead

5 days ago

Birmingham, Birmingham, United Kingdom Loungers Full time
About the Role

We are seeking a highly motivated and experienced Front of House Supervisor to join our team at Loungers. As a key member of our management team, you will be responsible for delivering exceptional customer service and leading a team of front of house staff to ensure a seamless and enjoyable experience for our customers.

Key Responsibilities
  • Lead a team of front of house staff to deliver exceptional customer service and maintain high standards of quality and cleanliness.
  • Support the management team in maintaining a positive and productive work environment.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and control labor costs, inventory, and other operational expenses.
  • Collaborate with the kitchen team to ensure smooth service and high-quality food delivery.
  • Manage conflicts and issues with customers and staff in a professional and diplomatic manner.
  • Conduct regular team meetings and provide feedback and coaching to staff.
  • Assist with recruitment, training, and development of front of house staff.
Requirements
  • Proven experience as a Front of House Supervisor or similar role in a fast-paced hospitality environment.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work under pressure and maintain a calm and professional demeanor in a fast-paced environment.
  • Knowledge of hospitality industry standards and best practices.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A fun and dynamic work environment with a passionate and dedicated team.
  • Discounts on food and drinks in our restaurants.
  • A comprehensive training program to help you succeed in your role.

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