Hotel Operations Director

6 hours ago


Bristol, Bristol, United Kingdom Royal Caribbean Group Full time
Job Description

Job Title: Hotel Operations Director

Job Summary:

We are seeking a skilled and experienced Hotel Operations Director to join our team at Royal Caribbean Group. As a key member of our shipboard management team, you will be responsible for delivering exceptional service and exceeding hospitality industry standards.

About the Role:

  • Minimum one year front of house supervisory experience in a hotel, cruise line or hospitality industry related field required.
  • You will be working closely with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy.
  • The ideal candidate will have knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
  • You should be able to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues.
  • Able to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment.
  • You must be flexible to adapt to a fast-paced environment and willing to take on additional responsibilities as needed.

What We Offer:

  • A competitive salary range of $65,000 - $85,000 per year.
  • A comprehensive benefits package including health insurance, 401(k) matching, and paid time off.
  • The opportunity to work with a global company that values diversity and inclusion.


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