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Customer Service Representative

1 month ago

Stansted, United Kingdom Tesco Full time
Job Description

We are seeking a Customer Service Representative to join our team at Tesco, based in Stansted Express. As a Sales Assistant, you will be responsible for providing excellent customer service and ensuring that our customers have a great shopping experience.

About the Role

This is an exciting opportunity to work with a leading retailer, where you will have the chance to develop your skills and progress your career. You will be working as part of a close-knit team, where everyone is welcome and valued.

Responsibilities
  • Provide exceptional customer service, greeting customers with a smile and serving them with pride
  • Build rapport with customers, understanding their needs and preferences
  • Work well within a team, communicating openly and effectively with colleagues
  • Be proactive and take the initiative to resolve customer queries and issues
Requirements

To be successful in this role, you will need:

  • A passion for delivering great service and exceeding customer expectations
  • The ability to work well under pressure and handle multiple tasks simultaneously
  • Excellent communication and interpersonal skills
  • A willingness to learn and develop new skills
Benefits

We offer a competitive salary, starting at £12.02 per hour, rising to £13.15 per hour for stores within the M25. In addition, we provide a range of benefits, including:

  • Holiday pay, starting at 20 days per year, rising to 22 days after 12 months
  • Flexible working arrangements, allowing you to balance work and personal life
  • Access to free wellbeing services and resources
  • A comprehensive training program, designed to help you develop your skills and progress your career

Please note that this role requires a commitment to working a minimum of 16 hours per week, although flexible working arrangements can be discussed.