Customer Services Representative
7 months ago
**CONTRACT DETAILS**:
- Flexibility on days and hours of work required
- Full UK Driving licence is an essential requirement for this role
**JOB PURPOSE**:
To provide a VIP service to all passengers/crew and visitors to the FBO ensuring that they are dealt with in a professional, attentive and discreet manner.
**MAIN RESPONSIBILITIES AND DUTIES**:
- Meeting and greeting of all visitors and crew in a consistently professional and attentive manner
- Greeting of all airside flights and escorting of passengers to the lounge providing a highly effective and efficient service during their arrival and prior to their departure
- Providing a highly efficient and effective service to all crew during their arrival and prior to their departure ensuring all of their needs are met.
- Ensuring all passengers and crew are dealt with quickly and efficiently
- Adhering to safety and security procedures at all times
- Serving of refreshments to passengers, crew and visitors whilst providing a VIP service at all times
- Ensuring the FBO is maintained to a VIP standard at all times and carrying out cleaning duties within areas of responsibility
- Inter department communication to ensure the passenger experience is seamless
- Preparation and planning for the following day and future flights
- Ensuring that any incidents or accidents are reported to Management immediately
- Completion of shift report and handover to ensure information is communicated between shifts
- Dealing with petty cash ensuring it is balanced correctly
- Liaising with Authorities to clear passengers and crew
- Performing of any other duties within your capabilities as directed by the Company
**Please note ultimate flexibility on shift days is required due to the nature of the role**
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00 per year
**Benefits**:
- Company pension
- Health & wellbeing programme
- On-site parking
Schedule:
- 8 hour shift
Work Location: In person
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