Service Delivery Coordinator
4 days ago
Job Summary:
We are seeking a highly organized and detail-oriented Service Delivery Coordinator to join our team at Reed. As a Service Delivery Coordinator, you will be responsible for managing planned preventative maintenance (PPM) and reactive maintenance, allocating jobs to engineers, and ensuring the completion of works and deadlines are met.
Key Responsibilities:
- Manage PPM and reactive maintenance schedules to ensure efficient use of resources
- Allocate jobs to engineers and track progress to ensure deadlines are met
- Submit detailed job reports to clients and send quotes
- Support the Contracts Manager in maintaining strong relationships with clients
- Utilize Job Logic software to track and manage maintenance tasks
- Manage both shared and personal inboxes, ensuring all communications are handled efficiently
- Provide excellent customer service to clients via phone and email
Requirements:
- Previous experience in a helpdesk or planning/scheduling role
- Ability to manage a high volume of calls and emails
- Experience with Job Logic or similar job management software is advantageous
- A friendly, collaborative, and reliable work ethic
What We Offer:
- Competitive salary range of £26k to £28k
- Opportunity to work within a respected company known for its high-quality services
- Supportive and collaborative work environment
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