Custody Manager

6 days ago

London, Greater London, United Kingdom SEI Investments (Europe) Ltd. Full time
About the Role

We are seeking an experienced Custody Manager to lead our external custody segment across multiple clients. As a key member of our team, you will be responsible for managing the day-to-day activities of assigned team members and overseeing the end-to-end life cycle of client trades.

Key Responsibilities
  • Client Onboarding: Ensure seamless onboarding of clients, including CASS mandates, portal access, and SWIFT setup.
  • End-to-End Oversight: Provide comprehensive oversight of operation functions across your direct team and leveraging multiple operations teams.
  • Trade Execution and Settlement: Ensure timely execution and settlement of client trades, including mutual funds, equities, ETFs, debt, and ETDs.
  • Hedge Fund Experience: Manage account opening and processing for hedge funds.
  • Team Management: Lead and manage your team, working closely with operations managers, client service, and relationship management teams.
  • Workflow Management: Manage workflow queues to complete all items by internal and external cut-off times.
  • Account Maintenance: Process ongoing account maintenance using internal proprietary systems to process monetary and non-monetary transactions on client accounts to deadline and SLAs.
  • Client Administration: Ensure accurate client administration processing and provide value-added servicing, including the escalation of client-related issues.
  • MI Production: Produce management information reports.
  • Client Facing: Participate in client-facing meetings and presentations.
  • Staff Reviews and Appraisals: Conduct staff reviews and appraisals.
  • Risk and Controls: Identify errors, provide feedback, and recommend solutions to improve processes. Escalate any issues to senior management immediately. Ensure procedures are up-to-date, complete, and accurate.
  • Internal and External Clients: Liaise with operating and business units to resolve processing problems. Cultivate and maintain close relationships with external clients, agents, brokers, and custodians to ensure SLAs and KPIs are met.
Requirements
  • Education: Ideally degree-educated (or equivalent) with or be working towards IOC/IMC or similar.
  • Experience: Some experience within financial services, private banking, mutual funds, and investment advisory is preferred. Strong understanding of custody processes within wealth management, coupled with the ability to identify workflow inefficiencies and deliver solutions to correct them.
  • Industry Knowledge: Knowledge of SWIFT/FIX format messaging is preferred.
  • Skills: Ability to make judgments and decisions based on analysis, knowledge, and experience. Ability to brainstorm and troubleshoot. Ability to prioritize and organize workload of self and team members. Process-oriented with strong attention to detail. Ability to handle multiple tasks and projects with tight delivery schedules. Effective written and verbal communication skills. Responsiveness, accountability, and adaptability.
About SEI Investments (Europe) Ltd.

SEI Investments (Europe) Ltd. is a leading global provider of investment management, investment processing, and investment operations solutions. Our UK office is based between the City of London and the growing technology hub of Shoreditch. We recognize that our people are our most valuable asset and are invested in your success. We offer a wide range of benefits, including comprehensive care for your physical and mental well-being, strong pension plan, tuition reimbursement, hybrid working environment, and a work-life balance that enables you to relax, recharge, and be there for the people you care about.

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