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Client Relations Specialist
2 months ago
About Zodia Custody
Zodia Custody is a registered Virtual Assets Service Provider (VASP) under the FCA and CBI, delivering top-tier CryptoCustody solutions to institutional investors. Backed by prominent financial institutions, we are strategically positioned in the UK, Ireland, and Europe, with plans for international expansion, particularly in the APAC and Middle-East regions.
Role Overview
We are in search of motivated and skilled professionals to enhance our Client Services Hub. The selected candidates will play a pivotal role in supporting our 24/7 operations, ensuring robust systems and controls to effectively monitor client interactions. This position is crucial for upholding compliance standards and minimizing financial crime risks within our organization.
Key Responsibilities
- Client Support: Provide comprehensive assistance to global clients, addressing all incoming inquiries.
- Monitoring and Investigations: Conduct thorough investigations on transaction alerts and wallet activities, adhering to guidelines from the Financial Crime Prevention team.
- Risk Identification: Recognize and escalate potential suspicious activities and financial crime risks arising from client interactions.
- Guidance and Training: Offer support to analysts involved in transaction monitoring and screening, delivering timely advice and training on suspicious activities.
- Client Onboarding: Aid the onboarding team with KYC and information requests from external parties.
- Risk Management: Analyze data to compile risk metrics and manage financial crime risks effectively.
- Process Improvement: Review and enhance departmental procedures, driving system and process improvements.
- Operational Support: Assist with various operational tasks as required.
- 24/7 Coverage: Participate in client support in a 'follow the sun' model, with flexibility for weekend work.
Additional Responsibilities
- Platform Support: Provide assistance across trading, operations, settlement, custody, and collateral management platforms.
- Digital Asset Knowledge: While familiarity with digital assets is advantageous, experience in supporting trading or custody of financial instruments is highly valued.
Qualifications
- 1 to 3 years of experience in client services within banking or large financial institutions.
- Understanding of the post-trade landscape and associated services.
- Experience with post-trade services, ideally in a custodian or asset management role, with a keen interest in disruptive technologies and digital assets.
- Ability to report efficiently to management and risk teams.
- Experience working in a diverse, distributed team environment.
- Strong problem-solving and conflict management skills.
- Exceptional emotional intelligence for client interactions.
Benefits
We offer a competitive benefits package, including:
- Employer-contributed pension scheme.
- Employee Stock Ownership Plan (ESOP).
- Private healthcare coverage.
- 30 days of annual leave.
- Flexible bank holiday options.
