Client Relations Specialist

2 months ago

London, Greater London, United Kingdom FirstPort Full time
Position Overview

Job Title: Client Relations Specialist
Job Sector: Customer Service
Contract Type: Permanent
Working Hours: Monday to Friday, 35 hours per week

At FirstPort, we recognize that exceptional individuals are essential to the success of our organization.

By joining our team, you will enhance the connection our clients have with FirstPort.

The Client Relations Specialist will report directly to the Customer Service Team Leader.

If you possess the necessary skills to deliver outstanding service through effective administration, we invite you to consider this opportunity.

About You

You have experience in a customer service capacity and thrive in a dynamic, fast-paced environment where collaboration with key departments is vital.

Your attention to detail is exemplary, allowing you to provide precise and dependable information while confidently navigating various software applications and utilizing multiple systems concurrently to work efficiently.

You are dedicated to enhancing service standards, whether working autonomously or as part of a team, to meet both team and organizational service level agreements (SLAs).

About Us

FirstPort stands as the premier residential property service provider in the UK, managing 310,000 homes across England, Wales, and Scotland, spanning 5,600 developments. With over 40 years of expertise and a workforce of 4,000, FirstPort collaborates with developers, investors, freeholders, and over 1,300 Resident Management Companies.

Key Responsibilities

• Ensure that all written communications are processed and responses are issued in alignment with the targets established by the Customer Support Management Team.

  • Maintain close communication with Property Managers to ensure that issues are addressed promptly and courteously.
  • Regularly update internal databases accurately, ensuring that all relevant documentation is stored in the appropriate locations.

Employee Benefits
We believe our clients deserve the best, and the same applies to our employees. We provide comprehensive technology, training, and support to help you excel in your role. Our competitive salaries are complemented by a variety of benefit packages. In addition to core benefits, we offer exclusive discounts on additional perks to assist you and your family in maximizing your financial resources, securing your future, and maintaining your health.

Commitment to Diversity
At FirstPort, we are dedicated to fostering diversity and recruit based on merit. We welcome applications from individuals seeking job-sharing opportunities.

Application Process
Interested candidates will be required to submit their CV and respond to a series of questions. Additionally, candidates may be asked to complete verbal and numerical reasoning assessments online.

If you meet the qualifications for this position, we will reach out to schedule a brief telephone interview, and shortlisted candidates will be invited to participate in interviews with the hiring manager and other key stakeholders.

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