Crypto Custody Operations Associate

2 months ago


London, Greater London, United Kingdom Zodia Custody Full time
About the Role

Zodia Custody is a leading Virtual Assets Service Provider (VASP) offering Crypto Custody services to Institutional Investors. We are seeking a dedicated and dynamic professional to join our Client Services Hub team as a Digital Asset Custodian Support Specialist.

Key Responsibilities
  • Direct Support: Provide direct support to our 24/7 Operations team, ensuring effective systems and controls to monitor our clients.
  • End-to-End Support for Global Clients: Offer comprehensive support to our global clients, including triage of incoming client enquiries and monitoring of client activity.
  • Financial Crime Prevention: Conduct investigations on transaction alerts, on-chain transactions, and wallet activities in accordance with the guidelines provided by the Financial Crime Prevention team.
  • Risk Management: Identify and escalate potential suspicious activities and financial crime risks from client interactions/activity.
  • Process Improvement: Review and update departmental procedures, driving system and process enhancements.
  • Operational Support: Assist with various operational tasks as needed.
Requirements
  • Personal Attributes: Team player, professional curiosity, proactivity, articulate and clear in both verbal and written communication, fluent Business English, adaptable and able to work under pressure.
  • Competency: 1 to 3 years in client services working in banking or large finance institutions, understanding of the post-trade landscape and associated services, experience of post-trade services, ideally previously working for a custodian or an Asset Manager.
  • Additional Requirements: Experience working in a distributed team with diverse culture and backgrounds, open to change and comfortable working in a fast-paced environment, self-motivated and detail-oriented individual, strong verbal and written communication skills, problem-solving and conflict-management skills, client-oriented mindset.
What We Offer
  • Competitive employer contribution pension scheme
  • ESOP share scheme
  • Private health care
  • 30 days annual leave
  • Flexible bank holidays (can choose whether to work on bank holidays and use the leave elsewhere in the year)

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