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Front of House Representative
2 months ago
**About Get Golfing CIO**
We are a leading sports facilities company dedicated to providing exceptional customer experiences. As a Front of House Representative, you will play a vital role in ensuring our customers receive top-notch service and support.
**Key Responsibilities**
- **Greet and Engage Customers**: Welcome customers with a friendly and welcoming demeanor, setting the tone for a positive experience.
- **Provide Information and Assistance**: Offer helpful information and support to customers in person or via phone, ensuring their needs are met.
- **Maintain a Clean and Organized Environment**: Ensure the front-of-house areas are clean, tidy, and well-maintained, reflecting positively on our company.
- **Communicate Effectively**: Collaborate with colleagues and management to ensure seamless customer interactions and a smooth operational experience.
- **Meet Customer Needs**: Serve customers, take orders, clear tables, and cash up, following company procedures to ensure excellent customer service.
**Requirements**
- **Passion for Customer Service**: Demonstrate a genuine passion for delivering exceptional customer experiences.
- **Customer-Facing Experience**: Proven experience in a customer-facing role, preferably in the sports or hospitality industry.
- **Strong Communication Skills**: Possess excellent communication and interpersonal skills, with the ability to effectively interact with customers and colleagues.
- **Organizational and Multitasking Abilities**: Demonstrate strong organizational and multitasking skills, with the ability to work efficiently in a fast-paced environment.
- **Flexibility**: Show flexibility to work varying schedules, including nights and weekends, to meet business needs.
**Benefits**
- **Pension Plans**: Enjoy access to pension plans, supporting your financial well-being.
- **Training and Development**: Receive training and development opportunities to enhance your skills and career growth.
- **Free Golf**: Enjoy free golf, taking advantage of our company's facilities and promoting a healthy work-life balance.
- **Discounts**: Benefit from 50% discounts on food and beverage, enhancing your overall experience.
- **Staff Referral Program**: Participate in our staff referral program, rewarding you for helping us grow our team.