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Front of House Representative

2 months ago


Cookham, Windsor and Maidenhead, United Kingdom Get Golfing CIO Full time
Job Description

**About Get Golfing CIO**

We are a leading sports facilities company dedicated to providing exceptional customer experiences. As a Front of House Representative, you will play a vital role in ensuring our customers receive top-notch service and support.

**Key Responsibilities**

  • **Greet and Engage Customers**: Welcome customers with a friendly and welcoming demeanor, setting the tone for a positive experience.
  • **Provide Information and Assistance**: Offer helpful information and support to customers in person or via phone, ensuring their needs are met.
  • **Maintain a Clean and Organized Environment**: Ensure the front-of-house areas are clean, tidy, and well-maintained, reflecting positively on our company.
  • **Communicate Effectively**: Collaborate with colleagues and management to ensure seamless customer interactions and a smooth operational experience.
  • **Meet Customer Needs**: Serve customers, take orders, clear tables, and cash up, following company procedures to ensure excellent customer service.

**Requirements**

  • **Passion for Customer Service**: Demonstrate a genuine passion for delivering exceptional customer experiences.
  • **Customer-Facing Experience**: Proven experience in a customer-facing role, preferably in the sports or hospitality industry.
  • **Strong Communication Skills**: Possess excellent communication and interpersonal skills, with the ability to effectively interact with customers and colleagues.
  • **Organizational and Multitasking Abilities**: Demonstrate strong organizational and multitasking skills, with the ability to work efficiently in a fast-paced environment.
  • **Flexibility**: Show flexibility to work varying schedules, including nights and weekends, to meet business needs.

**Benefits**

  • **Pension Plans**: Enjoy access to pension plans, supporting your financial well-being.
  • **Training and Development**: Receive training and development opportunities to enhance your skills and career growth.
  • **Free Golf**: Enjoy free golf, taking advantage of our company's facilities and promoting a healthy work-life balance.
  • **Discounts**: Benefit from 50% discounts on food and beverage, enhancing your overall experience.
  • **Staff Referral Program**: Participate in our staff referral program, rewarding you for helping us grow our team.