Learning Support Advisor
7 months ago
**Learning Support Advisor (Customer Service)**
**CIM (The Chartered Institute of Marketing)** - we support, develop and represent marketers, organisations and the marketing profession all over the world. Our ability to award Chartered Marketer status recognises a marketer’s commitment to staying current and abiding by a professional Code of Conduct.
**Role**: Maternity Cover - Hybrid - 2 days office and 3 days remote
**Hours**: 35 hours per week, rotating - 8am to 4pm / 9am to 5pm/ 10am to 6pm
**Salary**: £21,840 rising to £23,930 after successful completion of probation period
This is a 1 year maternity cover position.
**Overview**:
In the role of the Learning Support, you’ll be working as part of a team to deliver an exceptional customer experience to CIMs customers via a range of communication channels. Your role is to advocate for customers and advise them to support a long-term and lasting relationship with CIM
**What you’ll be doing**:
- Support customers via a range of channels
- Work in collaboration with CIM teams and departments to promote opportunities for the benefit of the customer
- Collaborate across departments to understand policies and process, and to ensure these are as effective and efficient as possible
- Actively listen for and encourage customer feedback, ensuring this is recorded and used to improve the customer experience
- Promote customer-centricity within all activities
- Proactively promote CIM products and services where appropriate
- Assist where required across all team processes for the benefit of the customer
- Maintain understanding of CX industry, key themes, and trends
- Actively engages with CIM products and services for personal development and proudly promotes these to our customers
- Provide solutions with appropriate and accurate advice, promoting one-contact resolutions
- Maintain awareness of relevant policies and regulations
- Make improvement recommendations for the benefit of the customer
- Take ownership of workload and quality of work to meet quality monitoring guidelines
- Ensure all communication effectively reflects our brand, tone of voice and chosen messaging
- Maintain accurate and relevant records in line with GDPR guidance
**What we'd like**:
- Excellent organisation and communication skills
- Able to remain calm under pressure
- Experience with Microsoft Office products
- Able to learn, retain and adapt to new product/service knowledge
- Strong understanding of CIMs products and services
- Open to constructive feedback
- Proactive and forward thinking
- Be adaptable and use initiative
**What you’ll get**:
- 25 days annual leave, plus bank holidays
- Pension contribution scheme
- Training and development opportunities
- Life assurance scheme
- Dedicated wellness initiatives and wellness hub that supports your wellbeing (including EAP)
- Subscription to Perkbox - our online benefits platform including retailer, entertainment and dining out discounts.
**Come and join TEAM CIM
-
Learning Support Advisor
6 months ago
Cookham, United Kingdom The Chartered Institute of Marketing Full timeAt **CIM** we are looking for a **Learning Support** **Advisor** to join our Customer Experience. This is a great opportunity for you to play such an important role for CIM as you will be the first port of call for qualification and training support enquiries. **About the role** In the role of the Learning Support, you’ll be working as part of a team to...
-
Employee Experience Advisor
6 months ago
Cookham, United Kingdom The Chartered Institute of Marketing Full timeAt **CIM **we are looking for an **Employee Experience Advisor.** This is a great opportunity to work as part of a forward thinking, agile team who really do HR differently in an organisation that puts people first. **About the role**: Our dedicated and hardworking people create the success of CIM and we are passionate about giving them a great experience...
-
Membership and Benefits Advisor
6 months ago
Cookham, United Kingdom The Chartered Institute of Marketing Full time**Membership and Benefits Advisor (Customer Service)** **CIM, The Chartered Institute of Marketing** - we support, develop and represent marketers, organisations and the profession all over the world. Our ability to award Chartered Marketer status recognises a marketer’s commitment to staying current and abiding by a professional Code of...
-
Membership and Benefits Advisor
6 months ago
Cookham, United Kingdom The Chartered Institute of Marketing Full time**Membership and Benefits Advisor (Customer Service)** **CIM, The Chartered Institute of Marketing** - we support, develop and represent marketers, organisations and the profession all over the world. Our ability to award Chartered Marketer status recognises a marketer’s commitment to staying current and abiding by a professional Code of...
-
Business Development Representative
3 weeks ago
Cookham, Windsor and Maidenhead, United Kingdom The Chartered Institute of Marketing Full timeAbout the role:The Chartered Institute of Marketing is seeking a skilled Sales Executive to join their team. As a Sales Executive, you will be responsible for advising and selling all CIM learning and development products and services.In this role, you will proactively identify opportunities to upsell and cross-sell, while developing long-lasting...
-
Specialist Tutor for Learning
6 months ago
Cookham, United Kingdom Windsor Forest Colleges Group Full time**_Windsor Forest College Group is looking for a _**_Specialist Tutor Learning to join the BCA team on a full time basis. Part time also considered._** **_ Specialist Tutor Learning_** We seek someone to identify, facilitate and deliver additional learning support to learners as required throughout their learning journey**.** For further details on this...
-
Customer Service Representative
1 month ago
Cookham, Windsor and Maidenhead, United Kingdom CIM Full timeUnlock a rewarding career with CIM, the Chartered Institute of Marketing.About the RoleWe are seeking an experienced Customer Service Representative to join our team. As a Learning Support Advisor, you will be working closely with customers to deliver exceptional experiences through various communication channels.This is a hybrid role that requires working 2...
-
Marketing Professional
4 weeks ago
Cookham, Windsor and Maidenhead, United Kingdom The Chartered Institute of Marketing Full timeAbout the RoleCIM Academy is seeking a highly motivated Marketing Professional to join its team in a permanent opportunity. The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers.Key ResponsibilitiesProvide guidance and solutions to customers as a trusted learning...
-
Sales Executive
6 months ago
Cookham, United Kingdom The Chartered Institute of Marketing Full timeAbout the role:Role: PermanentHours: 35 hours per week – HYBRID (2 days office & 3 days remote) Salary: £28, + Commission (OTE c £40,) + excellent range of benefits.You’ll be proactively advising and selling all CIM learning and development products and services. You’ll spot opportunities to upsell and cross sell whilst developing long lasting...
-
Year 4 Educator
3 weeks ago
Cookham, Windsor and Maidenhead, United Kingdom Wayman Group Full timeAt Wayman Group, we are seeking an exceptional Year 4 Educator to join our progressive school in Windsor & Maidenhead. This is a fantastic opportunity for a dedicated and experienced teacher to make a positive impact on the lives of students and contribute to their educational journey.The successful candidate will be joining a school that prides itself on...
-
Key Stage 2 Instructor
3 weeks ago
Cookham, Windsor and Maidenhead, United Kingdom Wayman Group Full timeAs a Year 4 Teacher at Wayman Group, you will be responsible for the pastoral care of children taking their first steps in Key Stage 2, promoting teamwork, and cultivating a conducive learning environment.You will be required to teach the Key Stage 2 curriculum to groups of children while also focusing on each individual child's learning targets, encouraging...
-
Team Leader
6 months ago
Cookham, United Kingdom Bruce's Full timeJob Advert Are you ready to dive into a world where wagging tails, wet noses, and boundless enthusiasm are your daily companions? If so, then keep reading! Here at Bruce’s we are looking for a Full Time Team Leader at our Cookham Centre. About us: Founded in 2008, we have become the UK’s recognised leader in Doggy Day Care and are fluent in dog. Our...
-
Dedicated Year 4 Educator Wanted
1 month ago
Cookham, Windsor and Maidenhead, United Kingdom Wayman Group Full timeAbout the OpportunityWe are seeking a qualified and experienced Year 4 Teacher to join our vibrant and welcoming two-form entry school in Southeast England. The successful candidate will be responsible for teaching the Key Stage 2 curriculum to groups of children, while also focusing on each individual child's learning targets and promoting a conducive...
-
Customer Experience Advocate
4 weeks ago
Cookham, Windsor and Maidenhead, United Kingdom Chartered Institute of Marketing Full timeWe are seeking a highly skilled Learning and Support Officer to join our team at the Chartered Institute of Marketing. As a valued member of our organization, you will play a critical role in delivering exceptional customer experiences through various communication channels.Job OverviewIn this position, you will be part of a collaborative team that advocates...
-
Part Time Food Runner
7 months ago
Cookham, United Kingdom Premium Country Pubs Full timeWith your support as a Part Time Food Runner at the Ferry, everything will run like clockwork! You’ll support the bar and waiting teams to serve food and drinks to tables whilst making sure everything is stocked up, clean and tidy. Join us at Premium Country Pubs. We craft food and drink into something truly special. Picture beautiful interiors in...
-
Chef de Partie
6 months ago
Cookham, United Kingdom Bel & The Dragon Full timeJoin Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.Bel & The Dragon Cookham...
-
Relief Nursery Assistant
6 months ago
Cookham, United Kingdom Busy bees Full time**Do you want to see personal growth opportunities beyond where you are now and well into your future? Busy Bees have assisted thousands of colleagues achieve just that!** **About our Nursery** Busy Bees Day Nursery and preschool at **Burchetts Green** are proud to hold Ofsted rating GOOD. The warm and friendly team look forward to welcoming a new...
-
Supplier Success Rep
7 months ago
Cookham, United Kingdom Avetta LLC Full time**This position requires being fully fluent in **_**all **_**of the following languages: German, Dutch, French, and English.** The Supplier Success Professional will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers. **This position...
-
Nursery Practitioner Level 3
6 months ago
Cookham, United Kingdom Busy bees Full time**Do you want to see personal growth opportunities beyond where you are now and well into your future? Busy Bees have assisted thousands of colleagues achieve just that!** **About our Nursery** Busy Bees Day Nursery and preschool at **Burchetts Green **are proud to hold Ofsted rating GOOD. The warm and friendly team look forward to welcoming a new **Level...
-
Marketing Executive
6 months ago
Cookham, United Kingdom The Chartered Institute of Marketing Full time**Marketing Executive (Digital Channels)** **CIM (The Chartered Institute of Marketing)** - we support, develop and represent marketers, organisations and the marketing profession all over the world. Our ability to award Chartered Marketer status recognises a marketer’s commitment to staying current and abiding by a professional Code of...