Customer Experience Advocate

4 weeks ago


Cookham, Windsor and Maidenhead, United Kingdom Chartered Institute of Marketing Full time

We are seeking a highly skilled Learning and Support Officer to join our team at the Chartered Institute of Marketing. As a valued member of our organization, you will play a critical role in delivering exceptional customer experiences through various communication channels.

Job Overview

In this position, you will be part of a collaborative team that advocates for customers and fosters long-lasting relationships with us here at CIM. Your primary responsibilities will include:

  • Providing support to customers through diverse communication channels
  • Collaborating with CIM teams and departments to promote opportunities that benefit customers
  • Maintaining an understanding of policies and processes, ensuring they are effective and efficient
  • Actively listening to and encouraging customer feedback, ensuring it is recorded and used to improve the customer experience
  • Proactively promoting CIM products and services where applicable
  • Assisting with various team processes to benefit customers
  • Staying up-to-date with CX industry trends, key themes, and developments
  • Engaging with CIM products and services for personal development and proudly promoting them to customers
  • Providing solutions with accurate advice, promoting one-contact resolutions
  • Making improvement recommendations to benefit customers
  • Maintaining accurate and relevant records in line with GDPR guidelines
Requirements

To be successful in this role, you will need:

  • Excellent organizational and communication skills
  • The ability to remain calm under pressure
  • Experience with Microsoft Office products
  • Able to learn, retain, and adapt to new product/service knowledge
  • A strong understanding of CIM's products and services
  • An open mind to constructive feedback
  • Proactivity and forward-thinking
  • Adaptability and initiative
Benefits

We offer a competitive compensation package, including:

  • 25 days annual leave, plus bank holidays
  • Training and development opportunities
  • Dedicated wellness initiatives and a wellness hub supporting your wellbeing (including EAP)
  • Subscription to Perkbox – our online benefits platform offering retailer, entertainment, and dining out discounts

CIM (The Chartered Institute of Marketing) supports, develops, and represents marketers, organizations, and the marketing profession globally.



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