Customer Experience Advocate
4 weeks ago
We are seeking a highly skilled Learning and Support Officer to join our team at the Chartered Institute of Marketing. As a valued member of our organization, you will play a critical role in delivering exceptional customer experiences through various communication channels.
Job OverviewIn this position, you will be part of a collaborative team that advocates for customers and fosters long-lasting relationships with us here at CIM. Your primary responsibilities will include:
- Providing support to customers through diverse communication channels
- Collaborating with CIM teams and departments to promote opportunities that benefit customers
- Maintaining an understanding of policies and processes, ensuring they are effective and efficient
- Actively listening to and encouraging customer feedback, ensuring it is recorded and used to improve the customer experience
- Proactively promoting CIM products and services where applicable
- Assisting with various team processes to benefit customers
- Staying up-to-date with CX industry trends, key themes, and developments
- Engaging with CIM products and services for personal development and proudly promoting them to customers
- Providing solutions with accurate advice, promoting one-contact resolutions
- Making improvement recommendations to benefit customers
- Maintaining accurate and relevant records in line with GDPR guidelines
To be successful in this role, you will need:
- Excellent organizational and communication skills
- The ability to remain calm under pressure
- Experience with Microsoft Office products
- Able to learn, retain, and adapt to new product/service knowledge
- A strong understanding of CIM's products and services
- An open mind to constructive feedback
- Proactivity and forward-thinking
- Adaptability and initiative
We offer a competitive compensation package, including:
- 25 days annual leave, plus bank holidays
- Training and development opportunities
- Dedicated wellness initiatives and a wellness hub supporting your wellbeing (including EAP)
- Subscription to Perkbox – our online benefits platform offering retailer, entertainment, and dining out discounts
CIM (The Chartered Institute of Marketing) supports, develops, and represents marketers, organizations, and the marketing profession globally.
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