Customer Service Representative
1 month ago
Unlock a rewarding career with CIM, the Chartered Institute of Marketing.
About the RoleWe are seeking an experienced Customer Service Representative to join our team. As a Learning Support Advisor, you will be working closely with customers to deliver exceptional experiences through various communication channels.
This is a hybrid role that requires working 2 days in the office and 3 days remotely. The working hours are 35 hours a week, spread across Monday to Friday, with flexible start times.
The salary for this position is £23,930 + benefits. We offer a comprehensive package, including pension contributions, training opportunities, life assurance, wellness initiatives, and more.
Key Responsibilities- Support customers via various channels, providing timely and effective solutions to their queries.
- Collaborate with internal teams to promote opportunities and improve customer satisfaction.
- Proactively engage with customers to gather feedback and use it to enhance their experience.
- Actively listen to customers and provide accurate advice to resolve issues promptly.
- Maintain knowledge of industry trends and developments to ensure best-in-class customer service.
- Excellent organisational and communication skills.
- Able to remain calm under pressure and adapt to changing situations.
- Experience with Microsoft Office products and proficiency in using digital tools.
- Strong understanding of CIM's products and services, with a willingness to learn and grow.
- Open to constructive feedback and proactive in seeking opportunities for improvement.
- 25 days annual leave, plus bank holidays.
- Pension contribution scheme.
- Training and development opportunities.
- Life assurance scheme.
- Dedicated wellness initiatives and wellness hub supporting your wellbeing.
- Subscription to Perkbox, our online benefits platform offering discounts on retailers, entertainment, and dining out.
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