Customer Service Representative

1 month ago


Cookham, Windsor and Maidenhead, United Kingdom CIM Full time

Unlock a rewarding career with CIM, the Chartered Institute of Marketing.

About the Role

We are seeking an experienced Customer Service Representative to join our team. As a Learning Support Advisor, you will be working closely with customers to deliver exceptional experiences through various communication channels.

This is a hybrid role that requires working 2 days in the office and 3 days remotely. The working hours are 35 hours a week, spread across Monday to Friday, with flexible start times.

The salary for this position is £23,930 + benefits. We offer a comprehensive package, including pension contributions, training opportunities, life assurance, wellness initiatives, and more.

Key Responsibilities
  • Support customers via various channels, providing timely and effective solutions to their queries.
  • Collaborate with internal teams to promote opportunities and improve customer satisfaction.
  • Proactively engage with customers to gather feedback and use it to enhance their experience.
  • Actively listen to customers and provide accurate advice to resolve issues promptly.
  • Maintain knowledge of industry trends and developments to ensure best-in-class customer service.
What We're Looking For
  • Excellent organisational and communication skills.
  • Able to remain calm under pressure and adapt to changing situations.
  • Experience with Microsoft Office products and proficiency in using digital tools.
  • Strong understanding of CIM's products and services, with a willingness to learn and grow.
  • Open to constructive feedback and proactive in seeking opportunities for improvement.
What You'll Get
  • 25 days annual leave, plus bank holidays.
  • Pension contribution scheme.
  • Training and development opportunities.
  • Life assurance scheme.
  • Dedicated wellness initiatives and wellness hub supporting your wellbeing.
  • Subscription to Perkbox, our online benefits platform offering discounts on retailers, entertainment, and dining out.


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