Front of House and Pool Assistant
7 months ago
**About the role**:
Varied hours of full time work across seven days to include early starts, late finishes, evenings and weekends.
To work as part of the hotel team to deliver a first rate guest experience within the Front of House and Pool areas of the hotel. A strong focus and delivery of market leading customer service, whilst adhering to health and safety policy.
This role would suit someone who is hardworking and responsible, with a good eye for detail and a passion for delivering great customer experience. An assertive individual who remains calm under pressure and can manage crowds confidently.
As with every role within the hotel, compliance with all health and safety policies, procedures and practices are essential, along with the flexibility to work across a range of split shift patterns and areas within the operation. This is a physically demanding role.
To add value to the efficient and profitable running of your hotel in order to achieve your business and personal objectives, along with those of your team and the hotel.
Being a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.
**Duties & Responsibilities**:
- Run the day to day operation of the pool and Campsite including its Mobile food truck, pool house and changing rooms.
- Interacting with guests, sharing product knowledge on drinks and food.
- Taking orders, checking back, and assisting with queries.
- Liaising with the kitchen team to fully understand the menu.
- Clearing down and setting tables.
- Working behind the bar, serving drinks and taking orders for food.
- Working as part of the events team to deliver the catering element.
- Resolving guest queries/complaints at the first point of contact.
- Following the opening and closing duties of the operation.
- Upholding all policies and standards of food hygiene.
- Completion of daily and weekly cleaning schedules.
- Assisting with some kitchen duties when necessary - sandwich prep for example.
Please see job description PDF attachment for more details
**Skills**:
- Self-motivated/ Industrious
- Basic knowledge of IT & POS systems and able to use standard software.
- Excellent communication skills
- Proven experience of the hospitality industry is desirable.
**About The Odney Hotel**:
If you are looking for a hotel with something different and some history to work in, then The Odney Hotel, our Place by the River could be for you. This is a beautiful and unique John Lewis Partnership owned hotel, set in 130 acres by the River Thames in Cookham, Berkshire. It offers both character and charm to our guests.
The guests can stay in one of 5 beautiful houses on the site, each maintaining the period look of it’s time with access to the picturesque grounds including a private stretch of river, water gardens, a pool and sports facilities. The main building Lullebrook Manor and it’s grounds are thought to have been the inspiration for the classic novel The Wind in The Willows bringing history along with relaxation.
Relaxation can be further achieved with a visit to our Serenity Spa, offering beauty treatments and massages or afternoon tea on the terrace, a drink in the bar or a meal overlooking the river.
**Benefits of the Partnership and the role**:
Full-time working holiday entitlement 22 days holiday, plus public and bank holidays (this is prorated for part time hours).
Subsidised meals
You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.
Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy
- Print off the job description now if you require it.
- Ensure you have an up-to-date CV.
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