Receptionist - Casual

At CIM | Moor Hall, we are looking for a **Casual** **Receptionist **to greet and welcome our guests. As one of our casual Receptionists, you’ll handle check-in and check-out services for our guests and assist them with requests during their stay.

CIM | Moor Hall is a Business and Conferencing centre with 80 bedrooms, a 140-seat restaurant and 24 conference rooms. Since 1971, Moor Hall is the home of the Chartered Institute of Marketing (CIM).

**Salary**: £11.25 per hour plus holiday pay

**Hours**:As a casual worker, shifts are available on a weekly basis. Hours of work are between 7am - 11.30pm Monday to Sunday.

**In a typical day, you might**:

- Be the first point of contact for our guests, providing a seamless check-in and check-out experience
- Answer the phone, forwarding calls to the relevant person or department
- Support the Front of House Manager with administrative duties such as filing paperwork, booking taxis for guests or data inputting in our systems
- Let our guests know about hotel room options, room rates, packages, promotions and available facilities
- Maximise room occupancy and use up-selling techniques to promote the hotel services and facilities
- Look after conference room guests, working with other departments to ensure a high level of service

**In this role, you’ll need**:

- Ideally, you’ll have experience working in a customer facing role
- A warm and friendly personality
- Positive and ‘can do’ attitude
- Enjoy working in a team and independently
- Good communication skills and professional presentation
- Confident using technology
- Resilient and can work under pressure