Service Delivery Lead

2 weeks ago


Hailsham, East Sussex, United Kingdom This is Alexander Faraday Recruitment Full time

**About the Role:**

We are currently seeking a skilled Customer Service Manager to join our team at Alexander Faraday Recruitment.

The ideal candidate will have extensive experience in customer service management, with a proven track record of delivering high-quality results in a fast-paced environment.

As a key member of our team, you will be responsible for developing and implementing customer service strategies, leading a team of customer support professionals, and ensuring that our client's customers receive exceptional service.

**Responsibilities:**

  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Lead a team of customer support professionals, providing coaching and mentoring to ensure they have the skills and knowledge required to deliver exceptional service.
  • Analyse customer data to identify trends and areas for improvement, and implement changes to optimise support processes.
  • Collaborate with other departments to develop cohesive strategies that enhance overall customer satisfaction.
  • Handle complex customer complaints or inquiries personally, and provide guidance to team members on how to resolve similar issues.

**Requirements:**

  • Proven experience in customer service management roles, preferably within an engineering manufacturing environment.
  • Strong analytical skills, with the ability to translate data into actionable insights.
  • Exceptional leadership skills and experience mentoring a team.
  • Excellent problem-solving abilities and a customer-oriented approach.
  • Strong communication and interpersonal skills to effectively manage customer relationships and a diverse team.
  • Proficiency in customer service software, databases, CRM tools, and data analysis tools.

**Estimated Salary:** £50,000 - £65,000 per annum, depending on experience.



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