Service Delivery Lead
2 weeks ago
**About the Role:**
We are currently seeking a skilled Customer Service Manager to join our team at Alexander Faraday Recruitment.
The ideal candidate will have extensive experience in customer service management, with a proven track record of delivering high-quality results in a fast-paced environment.
As a key member of our team, you will be responsible for developing and implementing customer service strategies, leading a team of customer support professionals, and ensuring that our client's customers receive exceptional service.
**Responsibilities:**
- Develop and implement customer service strategies to improve customer satisfaction and loyalty.
- Lead a team of customer support professionals, providing coaching and mentoring to ensure they have the skills and knowledge required to deliver exceptional service.
- Analyse customer data to identify trends and areas for improvement, and implement changes to optimise support processes.
- Collaborate with other departments to develop cohesive strategies that enhance overall customer satisfaction.
- Handle complex customer complaints or inquiries personally, and provide guidance to team members on how to resolve similar issues.
**Requirements:**
- Proven experience in customer service management roles, preferably within an engineering manufacturing environment.
- Strong analytical skills, with the ability to translate data into actionable insights.
- Exceptional leadership skills and experience mentoring a team.
- Excellent problem-solving abilities and a customer-oriented approach.
- Strong communication and interpersonal skills to effectively manage customer relationships and a diverse team.
- Proficiency in customer service software, databases, CRM tools, and data analysis tools.
**Estimated Salary:** £50,000 - £65,000 per annum, depending on experience.
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