Senior Service Delivery Manager
1 week ago
We are seeking an experienced Senior Service Delivery Manager to join our team at Alexander Faraday Recruitment. This is an exciting opportunity for a skilled professional to take charge of our customer service operations and drive business success. The successful candidate will be responsible for developing and implementing effective customer service strategies, analyzing customer support data, and identifying trends to inform decision-making.
Responsibilities:
- Analyzing customer support data to identify patterns, anticipate customer needs, and make informed decisions.
- Developing and implementing customer service strategies that align with the company's goals and objectives.
- Collaborating with cross-functional teams to develop cohesive strategies enhancing overall customer satisfaction.
- Coaching and mentoring staff to instil best practices in customer support and foster a culture of continuous improvement.
- Establishing clear performance metrics and accountability standards to drive team performance.
- Handling complex customer complaints or inquiries personally and providing guidance on resolving similar issues.
Requirements:
The ideal candidate will possess 5+ years of experience in customer service management roles, preferably within an engineering manufacturing environment. They should have strong analytical skills, excellent leadership abilities, and a customer-oriented approach. Additionally, they should be proficient in customer service software, databases, CRM tools, and data analysis tools.
Benefits:
A competitive salary range of £60,000 - £80,000 per annum, along with opportunities for career advancement and professional growth.
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