Service Delivery Lead

21 hours ago


Hailsham, East Sussex, United Kingdom This is Alexander Faraday Recruitment Careers Full time

We are looking for a highly motivated Service Delivery Lead to join our client, a leading engineering manufacturer. In this role, you will be responsible for managing the customer service team, ensuring that customer queries are resolved efficiently and effectively.

**Key Responsibilities:**

Develop and implement customer service strategies that align with the company's goals and promote customer satisfaction. Continuously monitor and evaluate processes, making necessary adjustments to enhance efficiency and effectiveness. Coach and mentor staff to instil best practices in customer support and to foster a culture of continuous improvement.

**Salary and Benefits:**

The estimated salary for this role is £65,000 - £85,000 per annum, depending on experience. Our client also offers benefits including health insurance, pension scheme, and 25 days' annual leave.



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