Service Delivery Director

8 hours ago


Hailsham, East Sussex, United Kingdom This is Alexander Faraday Recruitment Full time

We are seeking a highly motivated and experienced Service Delivery Director to join our client, a leading engineering manufacturer. As a key member of our team, you will play a vital role in developing and implementing customer-centric strategies that drive business growth and improve customer satisfaction.


Key Responsibilities:
  • Develop and implement customer service strategies that meet and exceed customer expectations
  • Manage and develop high-performing customer service teams to deliver exceptional customer experiences
  • Collaborate with cross-functional teams to resolve customer complaints and issues
  • Monitor and report on key customer service metrics

**Requirements:**

  • Proven experience in customer service management (at least 5 years)
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

**What We Offer:

  • A competitive salary of $80,000 - $110,000 per year, with an estimated salary of $95,000 per year
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A range of employee benefits and perks


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