Customer Service Coordinator

3 days ago


Hailsham, East Sussex, United Kingdom Page Personnel Sales Full time

About Our Client

The employer is a reputable organisation within the manufacturing industry, renowned for their commitment to quality and customer satisfaction.

Job Title: Customer Service Support

Salary: £27,000 - £32,000 per annum. This figure is based on industry standards and takes into account the location and job requirements.

Job Type: Full-time

Working Hours: Monday- Friday (Hybrid)

Key Responsibilities
  • Customer Interaction: Handle customer inquiries and complaints with a professional and friendly approach, maintaining a positive customer experience.
  • Record Keeping: Keep accurate records of customer interactions and process customer accounts efficiently.
  • Performance Targets: Meet personal and team targets for customer service delivery, including call handling quotas.
  • Continuous Improvement: Take the initiative to engage customers and maintain a high level of customer satisfaction.
The Ideal Candidate
  • Candidate Profile: A strong track record in customer service or support roles, with excellent phone contact handling skills and active listening abilities.
  • Technical Skills: Competence in MS Office and customer service software, as well as familiarity with hybrid working models offering flexibility.
  • Company Culture: A vibrant and supportive company culture that values employee development and growth opportunities.
  • Benefits: Generous holiday leave and opportunities for professional development within the manufacturing industry.


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