Customer Service Coordinator
3 days ago
About Our Client
The employer is a reputable organisation within the manufacturing industry, renowned for their commitment to quality and customer satisfaction.
Job Title: Customer Service Support
Salary: £27,000 - £32,000 per annum. This figure is based on industry standards and takes into account the location and job requirements.
Job Type: Full-time
Working Hours: Monday- Friday (Hybrid)
Key Responsibilities- Customer Interaction: Handle customer inquiries and complaints with a professional and friendly approach, maintaining a positive customer experience.
- Record Keeping: Keep accurate records of customer interactions and process customer accounts efficiently.
- Performance Targets: Meet personal and team targets for customer service delivery, including call handling quotas.
- Continuous Improvement: Take the initiative to engage customers and maintain a high level of customer satisfaction.
- Candidate Profile: A strong track record in customer service or support roles, with excellent phone contact handling skills and active listening abilities.
- Technical Skills: Competence in MS Office and customer service software, as well as familiarity with hybrid working models offering flexibility.
- Company Culture: A vibrant and supportive company culture that values employee development and growth opportunities.
- Benefits: Generous holiday leave and opportunities for professional development within the manufacturing industry.
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