IT Service Delivery Team Lead

2 days ago


London, Greater London, United Kingdom Next15 Full time
Job Title: IT Service Delivery Team Lead

Estimated Salary: £65,000 - £80,000 per annum

At Next15, we are seeking an experienced IT Service Delivery Team Lead to join our team in London. This is a fantastic opportunity for a technical expert to lead and manage a team of IT service desk analysts, providing outstanding IT support to our diverse range of brands.

Company Overview:

Next15 is a data and technology-led growth consultancy that employs nearly 4000 people across 38 offices in 15 countries. We focus on solving our clients' growth problems through our family of 24 consultancies and marketing businesses.

Key Responsibilities:
  • Lead, mentor, and develop a team of IT service desk analysts to deliver high-quality technical support and customer service to our staff and clients.
  • Provide coaching, feedback, and training to the team members, identifying and addressing any performance or development gaps.
  • Monitor, organize, and prioritize the team's workload, performance, and productivity, ensuring that service level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded.
  • Gather information, track problems, and incidents, escalate where required, and resolve any complex or critical issues that the team members cannot handle.
Requirements:
  • Knowledge and understanding of IT systems, applications, and infrastructure, as well as the ability to troubleshoot, diagnose, and resolve technical issues.
  • Experience using multiple Operating Systems, such as Windows, Mac OS, and Linux.
  • An excellent customer service approach with empathy and professionalism when working with our staff and clients.
  • Experience leading, managing, and developing a team of IT service desk analysts, as well as motivating, inspiring, and empowering the team members.
Benefits:
  • Excellent salary: £65,000 - £80,000 per annum
  • 6% matched pension contributions
  • 30 days annual leave
  • Green Car scheme saving up to 40% on electric car costs
  • Group Life insurance
  • Flexible working
  • Career progression
  • Open and collaborative workplace culture


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