Service Delivery Team Lead

7 days ago


London, Greater London, United Kingdom Viasat Full time

We are seeking a seasoned Service Delivery Team Lead to join our team at Viasat. As a key member of our operations team, you will be responsible for managing a team of Operations Support members, driving process improvements, and ensuring seamless service delivery and incident resolution.

About the Role

The Service Delivery Team Lead will be responsible for:

  • Maintaining, driving, supervising, and implementing processes and procedures for daily operational support against SLA requirements.
  • Reporting to the Head of Customer Performance Analysis & Improvement.
  • Managing and coaching the Operational Support team.
  • Responsible for maintaining shift rotation to ensure 24x7 support for our Airline customers.

We offer a salary range of $180,000 - $250,000 per year, depending on experience.

The ideal candidate will have:

  • Background experience in Network Operations.
  • Highly motivated, self-starter who understands operations and technology best practices, policies, procedures, and processes.
  • Demonstrable understanding of IP data networks, Backhaul & Interconnect, RF systems, and satellite communications.
  • Exceptional verbal and written communication skills (English).
  • Successfully manage and serve internal and external customers and partners.
What We Offer

Viasat offers a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package.



  • London, Greater London, United Kingdom INEOS Automotive Full time

    About the RoleAs the IT Service Delivery Team Lead at INEOS Automotive, you will play a key role in ensuring the smooth operation of our Enterprise and Office IT Support. You will lead the IT Service Delivery team in continuously onboarding new and improving existing IT services as needed.Key ResponsibilitiesLead the IT Service Delivery team in ensuring the...


  • London, Greater London, United Kingdom The Config Team Ltd Full time

    About the RoleThe SAP Service Delivery Manager at The Config Team Ltd is responsible for delivering exceptional service to clients, ensuring timely issue resolution and maintaining strong relationships with stakeholders.Key ResponsibilitiesCoordinate teams and services to achieve service level agreements, key performance indicators, and objectives.Manage...


  • London, Greater London, United Kingdom Harry's Team Member Full time

    Job OverviewHiring for a Restaurant Supervisor at Harry's, an upscale dining establishment offering authentic Italian cuisine in a warm and inviting atmosphere.About the RoleSupporting the seamless operation of the restaurant by providing exceptional service, maintaining high standards, and ensuring guest satisfaction. Collaborate with the kitchen team to...


  • London, Greater London, United Kingdom Next15 Full time

    Next15 is a data and technology-led growth consultancy that employs nearly 4000 people across 38 offices in 15 countries.About the RoleWe are seeking an IT Service Delivery Team Lead to join our team in London. Reporting to our IT Service Delivery Manager, you will lead and empower our service desk team to deliver outstanding IT support to our diverse range...


  • London, Greater London, United Kingdom INEOS Automotive Full time

    At INEOS Automotive, we're on the move. With a growing team of 1500 employees from 44 nationalities, we're shaping the future of our industry.We're looking for an exceptional IT Service Delivery Team Lead to join our team. This is a key role in ensuring the smooth operation of our Enterprise and Office IT Support. As part of our leadership team, you'll drive...


  • London, Greater London, United Kingdom Wates Group Full time

    Job Title: Service Delivery LeadAbout the TeamWe are a dynamic team at Wates Group, committed to delivering exceptional service to our clients. As a Service Delivery Lead, you will play a vital role in ensuring high-quality service delivery and meeting company standards.Job DescriptionYou will be responsible for managing small to large projects with...


  • London, Greater London, United Kingdom Lead Careers Full time

    Job Title: Principal Landscape ArchitectWe are seeking a highly experienced Principal Landscape Architect to join our team at Lead Careers. As a key member of our Landscape and Urban Design Team, you will be responsible for leading and managing large-scale projects, working closely with clients and stakeholders to deliver high-quality results.Key...


  • London, Greater London, United Kingdom SHP Full time

    About the roleAs a Service Delivery Lead, you will ensure that our services are delivered to specification while remaining flexible to respond to organisational priorities. You will oversee referral and move-on processes, emphasising ongoing client assessments and creation of personalised support plans which promote independence.Your oversight of daily...


  • London, Greater London, United Kingdom Delivery Mates Full time

    Job Description\Delivery Mates is seeking an experienced Parcel Delivery Driver to join our team. As a key member of our delivery network, you will be responsible for delivering parcels safely and efficiently to our customers across the Southampton area.\Key Responsibilities\- Deliver parcels to residential and commercial addresses within designated routes\-...

  • Delivery Team Lead

    3 weeks ago


    London, Greater London, United Kingdom myGwork Full time

    About UsTecknuovo is a technology consultancy with a unique approach. We focus on people, not just technology. Our goal is to challenge the industry's norm of supplier dependency. We build and deliver solutions while training and up-skilling our customers' teams to take ownership after the project.The Delivery HubWe are responsible for ensuring client...


  • London, Greater London, United Kingdom Coforge U.K. Ltd Full time

    Senior Data Service Delivery RoleCoforge U.K. Ltd is seeking an experienced Data Service Delivery Lead to join our team in London. The Data Service Delivery Lead will be responsible for the techno-functional delivery of data services, ensuring timely and efficient delivery of high-quality data solutions.Techno-functional delivery lead with experience in...


  • London, Greater London, United Kingdom Financial Ombudsman Services Full time

    We are seeking a seasoned IT professional to fill the role of IT Service Delivery Lead at our Financial Ombudsman Services organization.About the Role:In this key position, you will be responsible for leading our IT service delivery team and ensuring the smooth operation of our IT services across the organization.Key Responsibilities:Liaise with stakeholders...


  • London, Greater London, United Kingdom Applause IT Recruitment Ltd Full time

    Job Overview:This is an exciting opportunity to join Applause IT Recruitment Ltd as a Technical App Support Manager. You will be responsible for leading a team to deliver exceptional technical support services to clients. In this role, you will work closely with cross-functional teams to achieve business objectives.Main Responsibilities:Oversee technical...

  • Service Delivery Lead

    2 weeks ago


    London, Greater London, United Kingdom National Society for the Prevention of Cruelty to Children Full time

    The National Society for the Prevention of Cruelty to Children (NSPCC) is committed to delivering high-quality services that support the well-being of children and families. Within the Lighthouse, we operate the Letting the Future In (LTFI) service, which provides a comprehensive range of interventions for children and young people who have experienced...


  • London, Greater London, United Kingdom The Delaunay Team Full time

    The Delaunay Team is seeking a skilled Front of House Team Lead to join our team in Covent Garden.About the Role:We are looking for an experienced Front of House professional to lead our team and provide exceptional service to our guests. As a Front of House Team Lead, you will be responsible for supervising the reception desk, ensuring all guests are...


  • London, Greater London, United Kingdom First Clinical Ltd Full time

    Job DescriptionWe are seeking a Service Delivery Lead to join our team at First Clinical Ltd. In this role, you will be responsible for providing first-line operational management to outpatient and administrative departments.The ideal candidate will have experience in managing patient tracking lists and supervising systems and processes. Strong leadership...


  • London, Greater London, United Kingdom Delivery Mates Full time

    Delivery Mates is a logistics company providing delivery services and solutions to major retailers in the UK and abroad.We are seeking a self-employed delivery driver to join our team and deliver for our e-commerce client.The job involves loading parcels to the van in the depot and delivering them to multiple residential and commercial locations.As a...


  • London, Greater London, United Kingdom The Config Team Ltd Full time

    About the Role:We are seeking a highly skilled SAP Service Delivery Manager to join our team at The Config Team Ltd.As a key member of our delivery team, you will be responsible for ensuring that our customers receive the highest level of service. This will involve acting as a point of contact to respond to concerns and resolve service issues within agreed...


  • London, Greater London, United Kingdom Delivery Mates Full time

    Job OverviewDelivery Mates is seeking experienced van drivers to join our team on a self-employed contract basis. This role offers flexibility, independence, and the opportunity to work with a reputable company.Compensation and BenefitsThe estimated earnings for this position are £100 per route + £0.22 per mile, providing a competitive income for motivated...


  • London, Greater London, United Kingdom Delivery Mates Full time

    Deliver Excellence with UsWe are seeking a highly skilled Multi Drop Van Driver to join our team in Southampton. As a vital member of our operations, you will be responsible for delivering parcels to residential and commercial addresses.About the Role:You will operate a medium or large van, ensuring timely and safe delivery of packages while maintaining...