Service Delivery Team Lead
7 days ago
We are seeking a seasoned Service Delivery Team Lead to join our team at Viasat. As a key member of our operations team, you will be responsible for managing a team of Operations Support members, driving process improvements, and ensuring seamless service delivery and incident resolution.
About the RoleThe Service Delivery Team Lead will be responsible for:
- Maintaining, driving, supervising, and implementing processes and procedures for daily operational support against SLA requirements.
- Reporting to the Head of Customer Performance Analysis & Improvement.
- Managing and coaching the Operational Support team.
- Responsible for maintaining shift rotation to ensure 24x7 support for our Airline customers.
We offer a salary range of $180,000 - $250,000 per year, depending on experience.
The ideal candidate will have:
- Background experience in Network Operations.
- Highly motivated, self-starter who understands operations and technology best practices, policies, procedures, and processes.
- Demonstrable understanding of IP data networks, Backhaul & Interconnect, RF systems, and satellite communications.
- Exceptional verbal and written communication skills (English).
- Successfully manage and serve internal and external customers and partners.
Viasat offers a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package.
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